Info
Document Version
Release Date
Detail
4
4/10/2018
Updated the Resolution section.
3
01/05/2018
Revised the Resolution section to regarding the new version of software.
2
10/12/2017
Revised the Resolution section.
1
09/20/2017
Original Document release.
An issue has been identified on Hewlett Packard Enterprise StoreOnce 2700, 2900, 4500, and 4700 backup systems running controlled release software Version 3.15.0 or released software v3.15.1 where, after a system reboot, the StoreOnce system Firmware Management Tool (FMT) may show that the Power Management Controller (shown as Power_Mgmt_Ctlr) requires an upgrade from firmware version 0.0 to version 3.3. This is a reporting error only as there is no firmware version 0.0; however, the StoreOnce system will perform the firmware upgrade if it is initiated.
NOTE: This reporting issue will not affect the performance of the StoreOnce system.
:
Following is an example of the issue reported by the StoreOnce CLI command
hardware show firmware node.
Performing an upgrade of the firmware, which requires a reboot of the system, should correct the issue and display the firmware version as 3.3, as shown below:
NOTE: If the system is restarted again, or repeatedly after the issue is resolved, it is possible that the Power_Mgmt_Ctlr firmware version will incorrectly display as version 0.0 again. This may happen without running FMT prior to the reboot.
:
Scope
This issue affects the following HPE StoreOnce backup systems:
BB877A - HPE StoreOnce 2700 Backup
BB910A - HPE StoreOnce 2900 Backup
BB878A - HPE StoreOnce 4500 Backup
BB879A - HPE StoreOnce 4700 Backup
Resolution
If multiple StoreOnce system reboots are a common practice, and this issue continues to occur, contact HPE support for assistance.
NOTE:
Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.
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