OPERATIONAL DEFECT DATABASE
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Document Version Release Date Details 2 September 27, 2021 Updated the Resolution section with the version containing the fix. 1 September 2, 2016 Original Document Release When attempting to use HP Smart Update Tools (HP SUT) Version 1.0.0.0.181, with or without HPE OneView to update a system to Service Pack for ProLiant (SPP) 2016.04 with a Trusted Platform Module (TPM) installed and activated, staging may fail: C:\Windows\system32>hpsut -status System Update Manager...................: HP OneView Update Manager URL......................: https://###.###.###. ### style="font-family: 'Courier New'; font-size: 14px;">Deploy Type.............................: FirmwareAndOSDrivers Deploy Status...........................: StageFailed Staging Directory.......................: C:\Users\Administrator\AppData\Local\h psut\stagingdirectory Baseline URI............................: http://###.###.###.###/nossl/fwbundles/bp -2016-04-14-01.iso Baseline Version........................: 2016.04.14.01 Mode of Operation.......................: autostage Polling Interval In Minutes.............: 5 Force Deploy............................: No Optional Components.....................: None User Action Needed......................: Verify the ports required by the HP SUM are available and if they are occupied then configure the HP SUM to run using different ports. Clear %temp%\HPSUM and %systemdrive%\Windows\Temp\HPSUM (Windows) and /tmp/HPSUM (Linux) directories. Make sure that HP SUM (hpsum_service_x64) is not running. Retry the operation by applying the baseline settings again. If the problem persists, login to the server, open command prompt/shell, change directory to the staging location, execute gatherlogs and collect the HP SUM and HP SUT logs. Contact your authorized support representative with the logs/dump. The HP SUM logs will show the following error: [ERROR] :: Apr-18-2016 12:12:02:272 pm :: [manager.cpp:495] :: Error: cannot parse the option: /tpmbypass. [INFO] :: Apr-18-2016 12:12:02:272 pm :: [global.cpp:691] :: Exit Code for HPSUM: -2
Any ProLiant server configured with HP Smart Update Tools Version 1.0.0.0.
This issue is resolved with Service Pack for ProLiant 2016.10.0, which contains HP SUM 7.6.0. As a workaround, update the HP SUT to Version 1.0.1 outside the SPP by running the component manually or disable the TPM and use the baseline with HP SUM 7.4.0 (or later). RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .
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