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OPERATIONAL DEFECT DATABASE
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Document Version Release Date Details 2 07/06/2018 Updated the Resolution with the permanent fix. 1 06/09/2016 Original Document Release. On any HPE ProLiant Gen8 or ProLiant Gen9 server, an Event ID 129 error message, "Reset to device, \Device\RaidPortX, was issued" may display in the Windows System Event Log (SEL) after installing or updating HPE Agentless Management Service Version 10.30 or Version 10.40.
Any HPE ProLiant Gen8 or ProLiant Gen9 server with HPE Agentless Management Service (AMS) installed on the following operating systems: Microsoft Windows Server 2008 x64 Microsoft Windows Server 2008 R2 Microsoft Windows Server 2012 Microsoft Windows HPC Server 2008 R2 Microsoft Windows Server 2012 R2 Microsoft Windows Server 2012 Essentials Microsoft Windows Server 2008 R2 Foundation Edition
This issue has been resolved by increasing the SCSI timeout value to 10 seconds. Upgrade HPE Agentless Management Service (AMS) for Windows to Version 10.60.0.0, dated 12 Jul 2017 (or later): https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_34cd3b27222e4144a71f218efe OR AMS for Windows Version 10.60.0.0 is also available in Service Pack for Proliant 2016 (SPP2016.10), dated 24 Oct 2016 (or later): https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_a134fa75a1bd4fb980e7850b91#tab-history Note : With AMS Version 10.60 (or later), software support has changed according to the server: ProLiant Gen8 Servers - AMS Version 10.60 (or later) will not support Windows Server 2012-R2 or Windows Server 2016. ProLiant Gen8 Servers - AMS Version 10.70.0.0 is exclusive software version for Gen9 servers only. The reset messages do not impact the operation or functionality of the server and can be safely ignored. NOTE: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models. RECEIVE PROACTIVE UPDATES :Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .