OPERATIONAL DEFECT DATABASE
...
...
Document Version Release Date Details 4 January 4, 2024 Updated the Material Safety Data Sheets (MSDSs) in the Resolution section 3 July 27, 2016 Scope table updated due to new Spare Part Numbers 2 July 15, 2016 Material Safety Data Sheets (MSDSs) added 1 May 20, 2016 Original document release Effective April 1, 2016, the International Air Transport Association (IATA) has mandated that standalone lithium-ion batteries shipped via air must ship with a charge of 30% or less and comply with certain packaging restrictions. HPE is taking proactive steps to comply with these new regulations. The IATA guidance document is available at the following link: http://www.iata.org/whatwedo/cargo/dgr/Documents/lithium-battery-guidance-document-2016-en.pdf . Disclaimer: One or more of the links above will take you outside the HPE website. HPE is not responsible for content outside of its domain. HPE Smart Storage Batteries slowly discharge when shelved for long periods of time. If the battery discharges completely, a "313" error message may be displayed during the Power-On Self-Test (POST) when the discharged battery is installed in a server during POST. The battery's status may also be identified in HPE Integrated Lights Out (iLO) under the Smart Controller area: POST Error: 313 - HPE Smart Storage Battery X Failure Battery Shutdown Event Code: XXXX Possible Causes: Battery is faulty. Action: Restart the system. If a fully discharged battery is installed in a server, the Battery-Backed cache module on an HPE Smart Array Controller may not be enabled. The server with a discharged battery may function, but the Smart Array Controller cache will not be enabled so that the contents will not be lost in the event of an AC power loss. The HPE Smart Storage Battery spares and options kits have a label indicating an "INSTALL ON OR BEFORE" date, as shown below: Batteries beyond this date may function if they are stored at lower temperatures; however, HPE cannot ensure battery functionality beyond the date noted. NOTE: Servers configured with and HPE Smart Array Option Kits that ship with an HPE Smart Storage Battery are not impacted by the new regulations.
This advisory applies to HPE Smart Storage Batteries with the part numbers, CT numbers, and revisions listed below: Option Part Number Spares Part Number CT Number Revision of 30% charged battery Description 727258-B21 815983-001 or 871264-001 xxxxxxxB2xxxxx 0F HP 96W Smart Storage Battery With 145mm Cable xxxxxxxWYxxxxx 0E 782958-B21 827349-001 or 871266-001 xxxxxxxB2xxxxx 0G HPE 96W Smart Storage Battery With 260mm Cable xxxxxxxWYxxxxx 0F 727261-B21 815984-001 or 871265-001 xxxxxxxB2xxxxx 0G HP 12W Smart Storage Battery xxxxxxxWYxxxxx 0F 782961-B21 827350-001 or 871267-001 xxxxxxxB2xxxxx 0G HP 12W Smart Storage Battery With Plug Connector xxxxxxxWYxxxxx 0F
HPE suggests the following recommendations to lengthen battery storage time: Store the battery at 25°C. Install the battery in a powered server or a server in a powered enclosure to allow the battery to fully charge. Avoid storing batteries beyond the "INSTALL ON OR BEFORE" date noted on the label. NOTE: HPE Smart Storage Batteries charge fully when installed in an HPE Server Blade that is placed in a powered enclosure (whether the server is powered on or not). HPE Smart Storage Batteries in other servers charge fully when the server is powered on. NOTE : A fully charged 12W battery will have a shelf life of 24 months when stored at 25 degrees C. A fully charged 96W battery will have a shelf life of 44 months when stored at 25 degrees C. CAUTION : If HPE personnel request a battery to be returned, ship via ground or sea. NOTE: Material Safety Data Sheets (MSDS) are available in the links below: MSDS (Material Safety Data Sheet) - Rechargeable Lithium Ion Battery Pack - 96W, Model HSTNS-BB05 MSDS (Material Safety Data Sheet) - Rechargeable Lithium Ion Battery Module - 96W, Model HSTNS-BB03 MSDS (Material Safety Data Sheet) - Rechargeable Lithium Ion Battery Module - 12W, Model HSTNS-BB04 RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
Click on a version to see all relevant bugs
Hewlett Packard Enterprise Integration
Learn more about where this data comes from
Bug Scrub Advisor
Streamline upgrades with automated vendor bug scrubs
BugZero Enterprise
Wish you caught this bug sooner? Get proactive today.
