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Document Version Release Date Details 2 12/12/2019 Updated download links in Resolution section 1 01/12/2015 Original document release Intel has updated the specifications of the Intel Xeon E5-2620 V2 processor. Because of this, the processors exceed the design specification of the HP processor in low power mode. Refer to the Scope section below for ProLiant servers configured with these processors. Some of these ProLiant servers configured with Intel Xeon E5-2620 V2 processors will generate system power faults with an accompanying red health LED. In addition, the Integrated Management Log (IML)will generate one of the following: Significant bytes 0x0E. 0x0F, 0x12, and 0x13 will have a value of 0x01 For example: MID: FF 0D FC CC C0 FF FF 0A 0A 0C 0C 04 06 00 01 00 03 47 00 00 00 00 00 00 00 00 00 00 00 00 00 00 This can occur when the CPU attempts to enter lower power states with a very low frequency. Entry and exit into and out of the C6 processor state causes this issue to occur.
Any of the following ProLiant servers: ProLiant DL560 Gen8 server ProLiant BL660c Gen8 server blade ProLiant BL460c Gen8 server blade ProLiant DL360p Gen8 server ProLiant DL360e Gen8 server ProLiant SL230 server ProLiant SL250 server ProLiant SL270 server ProLiant SL140 server ProLiant SL210t server
Following recommendations by Intel, HP has disabled the SETVID-Decay functionality of the CPU via a System ROM update. The System ROM updates are available as follows: ProLiant DL560 Gen8 and ProLiant BL660c Gen8 server blades: This issue has been corrected in the System ROM dated 8/2/2014. ProLiant BL460 Gen8, ProLiant DL360 Gen8p, ProLiant DL360e Gen8 server, ProLiant SL230, ProLiant SL250, ProLiant SL270, ProLiant SL140, and ProLiant SL210t servers: This issue has been corrected in the System ROM dated 11/1/2014. Perform the following steps to obtain the latest System ROM: 1. Click the following link: Hewlett Packard Enterprise Support Center 2. Click the "Sign in" icon located in the top-right side of the web page, and click the option "Sign in". 3. Sign into HPE Support Center (HPESC) 4. Enter a product name (e.g., "SL140") in the text search field and wait for a list of Suggested Products to display. From the Suggested Products list displayed, identify the desired product and select it. 5. Locate and select the System ROM dated 11/1/2014) (or later). Note: To ensure that you have selected the latest version of the firmware/driver, click the Revision History tab to check if a new version of the firmware/driver is available. For more important information, review the Release Notes tab. 6. Click the Download button. As a workaround, set the RBSU settings to "High Performance" mode. This will disable all C-States and avoid the issue. Alternatively, disabling package C6 state will also prevent this issue from occurring. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for HPE systems and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .