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The HPE R/T2200 Gen5 NA/JP UPS (Q1L84A) may unexpectedly stop providing power to connected loads while navigating the LCD panel when pressing and holding the Up/Down keys for approximately one second while the display is on the "Identification > Serial, etc." screen.In this state, the HPE Gen5 Uninterruptible Power Systems (UPS) may transition to a "Load not powered" state immediately without a standard shutdown sequence, even if the input power remains stable.
Any HPE R/T2200 Gen5 NA/JP UPS (Q1L84A).
This is an expected condition; therefore, to prevent an unexpected downtime, follow the specific navigation protocols when using the LCD interface.Operational Guidelines:When using the LCD screen menu, press only one button at a time.Wait for the display to fully update before scrolling further or pressing the next button.Avoid holding down navigation keys (long-press) while on the Identification screen.
Operating Systems Affected:OS Independent
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