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HPE has identified an issue on HPE ProLiant Compute DL360 Gen12 and HPE ProLiant Compute DL380 Gen12 servers configured with an HPE Smart Array E208e-p controller where the system may encounter the following Uncorrectable Machine Check Exception (UMCE) during system initialization:UncorrectableMachine Check Exception (Processor 1, APIC ID 0x00000000, Bank 0x00000003,Status 0xBE000000'E1840400, Address 0x00000000'FFCB4438, Misc0x00000000'FFCB4438).UncorrectableMachine Check Exception (Processor 1, APIC ID 0x00000000, Bank 0x00000004,Status 0xFA000000'0003040C, Address 0x00000000'00000000, Misc0x00000000'000C0000).UncorrectableMachine Check Exception (Processor 1, APIC ID 0x00000000, Bank 0x00000005,Status 0xEA188B88'00010E0F, Address 0x00000000'00000000, Misc0x5F000400'00000000).UncorrectableMachine Check Exception (Processor 1, APIC ID 0x00000000, Bank 0x00000007,Status 0xAE000000'000C1136, Address 0x00000000'85B10000, Misc0x050083F8'00100086).When the issue occurs, the system may:Generate a UMCE during bootAutomatically restart repeatedlyFail to complete the boot processIn some cases, the issue may also occur after performing a warm reboot following a firmware update of the HPE Smart Array E208e-p controller.
Any of the following:HPE ProLiant Compute DL360 Gen12 servers with an HPE Smart Array E208e-p controllerHPE ProLiant Compute DL380 Gen12 servers with an HPE Smart Array E208e-p controllerHPE ProLiant Compute ML350 Gen12 servers with an HPE Smart Array E208e-p controller
This issue is under investigation, and this advisory will be updated when additional information becomes available. As a workaround for existing systems already in the configuration above, update the System ROM to version 1.46 to prevent this issue:Click the following link:Hewlett Packard Enterprise Support CenterEnter a product name (e.g.,ProLiant Compute DL320 Gen12") in "Find Products and Downloads" search field.When the product appears, click the "DRIVERS AND SOFTWARE" tab near the top of the page.Click the Product name.Click the "BIOS" tab.Locate and select System ROM 1.46.Click the Download button.Note: To ensure that you have selected the latest version of the firmware/driver, click the Revision History tab to check if a new version of the firmware/driver is available. For more important information, review the Release Notes tab.
Operating Systems Affected:OS Independent
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