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System Erase and Reset should be used with extreme caution, and only when a system is being decommissioned. As such, using the HPE Intelligent Provisioning (IP) "System Erase and Reset" feature will result in all internal and external storage drives and volumes accessible to the system being erased.There is no pop-up or any type of warning displayed in the application while performing System Erase and Reset in Intelligent Provisioning versions prior to:HPE IP v3.89 for Gen10, Gen10 Plus ProLiant and Synergy SystemsHPE IP v4.32 for Gen11 ProLiant and Synergy SystemsIt is critical prior to implementing the "System Erase and Reset" to follow the instructions in the Resolution section below, which are also outlined in the HPE Intelligent Provisioning User Guides.Failure to follow the steps outlined in the HPE Intelligent Provisioning User Guides will result in all accessible storage-attached devices exposed to the server being erased. HPE will not be responsible for any loss arising from being erased by the Intelligent Provisioning "System Erase and Reset" option.System Erase and Reset will securely erase any accessible storage disk or volume, including without limitation, FCOE, iSCSI, SAN, NVMe, SAN-attached, etc. Direct-Attached storage.Examples of such accessible storage volumes would be ones presented from a SAN storage frame. Other examples would be a D3940 on an HPE Synergy Frame.HPE IP User Guides can be found at:https://support.hpe.com/hpesc/public/km/search#q=intelligent%20provisioning%20user%20guide&t=All&sort=relevancy&numberOfResults=25
All versions of Intelligent Provisioning prior to:HPE Intelligent Provisioning versions prior to 3.89 for HPE Gen10, Gen10 Plus ProLiant and Synergy Systems.HPE Intelligent Provisioning versions prior to 4.32 for HPE Gen11 ProLiant and Synergy Systems.
To preserve the data on drives or storage volumes that you do not want to erase:For rack systems that support IP with external storage, remove the physical cables or remove the server from the SAN zoning, or remove the server from the storage presentation prior to such use.For HPE Synergy or HPE BladeSystem c7000 blades with non-Virtual Connect SAN- managed connections, either remove the server from the SAN zoning or remove the server from the storage presentation prior to such use.In all cases, for HPE Synergy or HPE BladeSystem c7000, remove the server profile as this ensures the removal of any Virtual Connect SAN-configured connections to any external storage and on a Synergy blade, this removes any connection to D3940 storage.Update IP to the following versions, which display drives and storage volumes subject to secure erase; therefore, a loss of data:Systems with iLO 5- Update HPE Intelligent Provisioning to Version 3.89:https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_311438cccf3d4e418351c6db78Systems with iLO 6- Update HPE Intelligent Provisioning to Version 4.32:https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_8e5346cc1e0c45968863d6cbadClick the "Revision History" to find the latest available version.The above IP versions (or later) will display the following message when performing a "System Erase and Reset," which as seen below, includes all SAN and local block storage:Document VersionRelease DateDetails2February 14, 2025Updated document to include additional information1February 11, 2025Original document release
Operating Systems Affected:OS Independent
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