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OPERATIONAL DEFECT DATABASE
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An anomaly in the firmware for certain SSDs will cause the drive to reboot. The rebooting frequency is periodic and will occur every half hour to an hour. This issue will only occur after the drive has been in use more than 56,000 hours (i.e., 6.5 years). The information on how long it has been in use is shown in the Power On Hours (POH) field. If the drive is used for OS storage, this issue may cause the kernel to crash and a BSOD may occur. In very rare cases, some of the key files for the Operating System (OS) may be corrupted when the drive hangs in its reboot process, which will make an OS image necessary to recover data. If the drive is part of a RAID volume, then the volume will attempt to perform a rebuild which will cause the performance to drop. In addition, if the drive's reboot starts before the rebuild is completed, it will cause a volume rebuild to fail and trigger the rebuild cycle again and again, never to recover the RAID volume. If multiple disks in the RAID fail at the same time, the data may not be recoverable except through a restore from backup media. The HPE Smart Storage Administrator (SSA) utility will display the POH field entry in years. (If more information about this POH field is needed, refer to HPE Smart Storage Administrator (SSA) – Quick Guide to Determine SSD Power on Hours. ) Note : Each administrator for drive may display this POH information differently. (If necessary, access HPE Support Center to find the appropriate information on how to find the POH information.) An opensource tool, "Smartmontools" can achieve the same function as the SSA utility. (To use this opensource tool, locate and install the appropriate version of smartmontools and follow the distribution tips for the smartmontools installation.) For example, in smartmontools to discover if the drive has been in use for more than 6.5 years or 3,418,669.8 minutes, use the following commands: alf-rmc-sdf-p0:~ # smartctl --scan /dev/sda -d scsi # /dev/sda, SCSI device /dev/bus/0 -d megaraid,6 # /dev/bus/0 [megaraid_disk_06], SCSI device /dev/bus/0 -d megaraid,7 # /dev/bus/0 [megaraid_disk_07], SCSI device /dev/bus/0 -d megaraid,9 # /dev/bus/0 [megaraid_disk_09], SCSI device /dev/bus/0 -d megaraid,10 # /dev/bus/0 [megaraid_disk_10], SCSI device alf-rmc-sdf-p0:~ # smartctl -d megaraid,6 -a /dev/sda smartctl 7.2 2021-09-14 r5237 [x86_64-linux-5.14.21-150400.24.111-default] (SUSE RPM) Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org Note : The Linux command in the example above may not be the same for your Operating System or Linux distribution. Example The data below is an example of a specific version of smartmontool output: === START OF READ SMART DATA SECTION === SMART Health Status: OK Current Drive Temperature: 39 C Drive Trip Temperature: 60 C Accumulated power on time, hours:minutes 31326:50 Manufactured in week 34 of year 2017 Specified cycle count over device lifetime: 10000 Accumulated start-stop cycles: 506 Specified load-unload count over device lifetime: 300000 Accumulated load-unload cycles: 1830 Elements in grown defect list: 0 SMART Attributes Data Structure revision number: 10 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE 1 Raw_Read_Error_Rate 0x000f 077 064 044 Pre-fail Always - 50079291 3 Spin_Up_Time 0x0003 095 095 070 Pre-fail Always - 0 5 Reallocated_Sector_Ct 0x0033 100 100 010 Pre-fail Always - 0 7 Seek_Error_Rate 0x000f 091 064 030 Pre-fail Always - 1358777742 9 Power_On_Hours 0x0032 050 050 000 Old_age Always - 43804 10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always - 0 180 Unknown_HDD_Attribute 0x003b 100 100 030 Pre-fail Always - 48312991 194 Temperature_Celsius 0x0022 039 047 000 Old_age Always - 39 (0 18 0 0 0) 196 Reallocated_Event_Count 0x0033 100 100 010 Pre-fail Always - 0
Any HPE server that supports the following SSDs, when the Power On Hours (POH) information indicates it exceeds 56,000 hours or 6.5 years: Drive Models Descriptions P/Ns EO000400JWDKP HPE 400GB SAS Write Intensive SFF Standard Carrier DS Solid State Drive 873349-B21 EO000400JWDKP HPE 400GB SAS 12G Write Intensive 3yr Wty EO000400JWDKP Solid State Drive (SSD) 873351-B21 EO000800JWDKQ HPE 800GB SAS Write Intensive SFF Standard Carrier DS Solid State Drive 873460-B21 EO000800JWDKQ HPE 800GB SAS 12G Write Intensive 3yr Wty EO000800JWDKQ SSD 873355-B21 EO001600JWDKR HPE 1.6TB SAS 12G Write Intensive 3yr Wty EO001600JWDKR SSD 873357-B21 MO000400JWDKU HPE 400GB SAS 12G Mixed Use 3yr Wty MO000400JWDKU SSD 873359-B21 MO000800JWDKV HPE 800GB SAS 12G Mixed Use 3yr Wty MO000400JWDKU SSD 873363-B21 MO001600JWDLA HPE 1.6TB SAS 12G Mixed Use 3yr Wty MO001600JWDLA SSD 873365-B21 MO003200JWDLB HPE 3.2TB SAS 12G Mixed Use 3yr Wty MO003200JWDLB SSD 873367-B21 Drive Models Descriptions P/Ns EO000400JWUGC HPE 400GB SAS WI SFF SC DS SSD P09098-B21 EO000800JWUGD HPE 800GB SAS WI SFF SC DS SSD P09100-B21 EO001600JWUGE HPE 1.6TB SAS WI SFF SC DS SSD P09102-B21 MO000400JWUFT HPE 400GB SAS MU SFF SC DS SSD P09088-B21 MO000800JWUFU HPE 800GB SAS MU SFF SC DS SSD P09090-B21 MO001600JWUFV HPE 1.6TB SAS MU SFF SC DS SSD P09092-B21 MO003200JWUGA HPE 3.2TB SAS MU SFF SC DS SSD P09094-B21 MO006400JWUGB HPE 6.4TB SAS MU SFF SC DS SSD P09096-B21 Drive Models Descriptions P/Ns EO000400JXBEU HPE 400GB SAS WI SFF SC SSD HPE 400GB SAS WI SFF BC SS540 SSD P21125-B21 P40576-B21 EO000800JXBFL HPE 800GB SAS WI SFF SC SSD HPE 800GB SAS WI SFF BC SS540 SSD HPE 800GB SAS WI SFF BC SS540 SPL SSD P21127-B21 P40577-B21 P49167-B21 EO001600JXBFN HPE 1.6TB SAS WI SFF SC SSD P21129-B21 MO000800JXBEV HPE 800GB SAS MU SFF SC MV SSD HPE 800GB SAS MU SFF SC SSD HPE 800GB SAS MU SFF BC SS540 SSD P49046-B21 P21131-B21 P40573-B21 MO000960JXBFA HPE 960GB SAS RI SFF SC MV SSD HPE 960GB SAS RI SFF SC SSD P49028-B21 P21139-B21 MO001600JXBFP HPE 1.6TB SAS MU SFF SC SSD HPE 1.6TB SAS MU SFF SC MV SSD HPE 1.6TB SAS MU SFF BC SS540 SSD P21133-B21 P49048-B21 P40574-B21 MO001920JXBFT HPE 1.92TB SAS RI SFF SC MV SSD HPE 1.92TB SAS RI SFF SC SSD P49030-B21 P21141-B21 MO003200JXBFQ HPE 3.2TB SAS MU SFF SC MV SSD HPE 3.2TB SAS MU SFF SC SSD HPE 3.2TB SAS MU SFF BC SS540 SSD P49052-B21 P21135-B21 P40575-B21 MO003840JXBFU HPE 3.84TB SAS RI SFF SC MV SSD HPE 3.84TB SAS RI SFF SC SSD P49034-B21 P21143-B21 MO006400JXBFR HPE 6.4TB SAS MU SFF SC MV SSD HPE 6.4TB SAS MU SFF SC SSD P49056-B21 P21137-B21 MO007680JXBGA HPE 7.68TB SAS RI SFF SC SSD P21145-B21 MO015360JXBFV HPE 15.36TB SAS RI SFF SC MV SSD HPE 15.36TB SAS RI SFF SC SSD P49044-B21 P21147-B21 Note : HPE Gen10 systems do not support the MegaRaid (MR) Controllers or VROC, and instead support the HPE MCHP series of Smart Array Controllers. (VROC support starts with HPE Gen10 Plus systems.)
To correct and prevent this issue, update the Solid State Drives (SSDs) to the appropriate version for the operating systems. Use the critical firmware version HPD3 (Aug 7, 2024) for the following drive models: Online HDD/SSD Flash Component for Windows (x64) - EO000400JWDKP, EO000800JWDKQ, EO001600JWDKR, MO000400JWDKU, MO000800JWDKV, MO001600JWDLA and MO003200JWDLB Drives Online HDD/SSD Flash Component for Linux (x64) - EO000400JWDKP, EO000800JWDKQ, EO001600JWDKR, MO000400JWDKU, MO000800JWDKV, MO001600JWDLA and MO003200JWDLB Drives Online HDD/SSD Flash Component for VMware ESXi - EO000400JWDKP, EO000800JWDKQ, EO001600JWDKR, MO000400JWDKU, MO000800JWDKV, MO001600JWDLA and MO003200JWDLB Drives Use the critical firmware version HPD4 (Nov 21, 2024) for the following drive models: Online HDD/SSD Flash Component for Windows (x64) - MO000400JWUFT, MO000800JWUFU, MO001600JWUFV, MO003200JWUGA, MO006400JWUGB, EO000400JWUGC, EO000800JWUGD and EO001600JWUGE Drives Online HDD/SSD Flash Component for Linux (x64) - MO000400JWUFT, MO000800JWUFU, MO001600JWUFV, MO003200JWUGA, MO006400JWUGB, EO000400JWUGC, EO000800JWUGD and EO001600JWUGE Drives Online HDD/SSD Flash Component for VMware ESXi - MO000400JWUFT, MO000800JWUFU, MO001600JWUFV, MO003200JWUGA, MO006400JWUGB, EO000400JWUGC, EO000800JWUGD and EO001600JWUGE Drives Use the critical firmware version HPD2 (Jan 21, 2025) for the following drive models: Online HDD/SSD Flash Component for Windows (x64) - MO000800JXBEV, MO001600JXBFP, MO003200JXBFQ, MO006400JXBFR, MO000960JXBFA, MO001920JXBFT, MO003840JXBFU, MO007680JXBGA, MO015360JXBFV, EO000400JXBEU, EO000800JXBFL and EO001600JXBFN Drives Online HDD/SSD Flash Component for Linux (x64) - MO000800JXBEV, MO001600JXBFP, MO003200JXBFQ, MO006400JXBFR, MO000960JXBFA, MO001920JXBFT, MO003840JXBFU, MO007680JXBGA, MO015360JXBFV, EO000400JXBEU, EO000800JXBFL and EO001600JXBFN Drives Online HDD/SSD Flash Component for VMware ESXi - MO000800JXBEV, MO001600JXBFP, MO003200JXBFQ, MO006400JXBFR, MO000960JXBFA, MO001920JXBFT, MO003840JXBFU, MO007680JXBGA, MO015360JXBFV, EO000400JXBEU, EO000800JXBFL and EO001600JXBFN Drives Document Version Release Date Details 6 January 30, 2025 Updated the Resolution with firmware version HPD2 and Scope with part numbers and drive models: EO000400JXBEU; EO000800JXBFL; EO001600JXBFN; MO000800JXBEV; MO000960JXBFA; MO001600JXBFP; MO001920JXBFT; MO003200JXBFQ; MO003840JXBFU; MO006400JXBFR; MO007680JXBGA; MO015360JXBFV. 5 December 12, 2024 Updated the Scope with correct drive models. 4 November 26, 2024 Updated the Resolution with firmware version HPD4. 3 October 16, 2024 Updated the Scope section with the two Standard Carrier drive models, EO000400JWDKP (873349-B21) and EO000800JWDKQ (873460-B21). 2 September 09, 2024 Updated the Description section with opensource tool, smartmontools example. 1 August 15, 2024 Original Document Release.