Operational Defect Database
BugZero found this defect 28 days ago.
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Hewlett Packard Enterprise | a00140016en_us
Advisory: HPE OneView - Firmware Update May Fail When the Same HPE Synergy Service Pack (SSP) or Service Pack for ProLiant (SPP) Is Moved from an External to Internal Repository or From the Internal to the External Repository
Last update date:
5/7/2024
Affected products:
HPE OneView
Smart Update Manager (SUM)
Affected releases:
Smart Update Manager Software, HPE OneView
Fixed releases:
No fixed releases provided.
Description:
Info
A firmware update may fail because the same Synergy Service Pack (SSP) or Service Pack for ProLiant (SPP) is moved from an external to an internal repository, or from an internal to an external repository. An alert message displays when performing a firmware update in HPE OneView, after the SSP or SPP has been moved from an external repository to an internal repository, or vice-versa. In the example below, the firmware update operation is unable to update the following components on server {server_name}, HPE_SR_Gen10_6.22_A.fwpkg: This issue will occur for firmware components that require an update to a prerequisite version before the final firmware version is installed (i.e., bunny-hop). For example, an HPE Smart Array P204i-c SR Gen10 has firmware version 5.0 installed. Firmware version 5.61 is required to be installed before the final firmware version 6.22 is installed. When this issue occurs, OneView will try to update directly from version 5.0 to 6.22 without installing the prerequisite version 5.61 first. The example below shows the version 6.22 being added to the list of firmware, instead of the intermediate version that contains version 5.61:
Scope
Any version of HPE OneView.
Resolution
This issue will be fixed in a future version of Synergy Service Pack (SSP) or Service Pack for ProLiant (SPP). This advisory will be updated when more information is available. Work around this issue by performing the steps below: Remove all Synergy Service Pack (SSP) or Service Pack for ProLiant (SPP)instances from HPE OneView and from the internal repository. Remove the external repository from OneView. Add the external repository to OneView. Add any SPP/SSPs that were removed. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
