Info
For any HPE Gen11 platforms using MRSA included in Intelligent Provisioning 4.31 (or earlier), users will be unable to save or download the serial output buffer logs to a physical USB drive. MRSA will display an "Action Successful" message; however, when selecting Download Support Log/Save File, no files will be saved/written to the USB drive, as shown below.
Scope
In the scenario described above, any HPE Gen11 platforms using MRSA included in Intelligent Provisioning 4.31 (or earlier).
Resolution
To avoid this issue, install
Intelligent Provisioning 4.32
(or later).
The
Intelligent Provisioning user guide
has been updated with the note shown below.
VFAT, EXT4, and HPFS/NTFS/exFAT all work as file systems for the USB key.
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