Operational Defect Database
BugZero found this defect 59 days ago.
Data sources
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Hewlett Packard Enterprise | a00138628en_us
Advisory: Intelligent Provisioning - Unable to Save Or Download the Serial Output Buffer Logs to a Physical USB Drive When Using HPE MegaRAID Storage Administrator (MRSA)
Last update date:
4/5/2024
Affected products:
Intelligent Provisioning
Affected releases:
Intelligent Provisioning
Fixed releases:
No fixed releases provided.
Description:
Info
For any HPE Gen11 platforms using MRSA included in Intelligent Provisioning 4.31 (or earlier), users will be unable to save or download the serial output buffer logs to a physical USB drive. MRSA will display an "Action Successful" message; however, when selecting Download Support Log/Save File, no files will be saved/written to the USB drive, as shown below.
Scope
In the scenario described above, any HPE Gen11 platforms using MRSA included in Intelligent Provisioning 4.31 (or earlier).
Resolution
To avoid this issue, install Intelligent Provisioning 4.32 (or later). The Intelligent Provisioning user guide has been updated with the note shown below. VFAT, EXT4, and HPFS/NTFS/exFAT all work as file systems for the USB key. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
