Info
Any HPE server configured with the 800W Flex Slot Platinum Hot Plug Low Halogen Power Supply Kit (P39385-001/P38995-B21) and running firmware version 3.0, may go into standby mode and fail, causing loss of redundancy and producing IML messages similar to the following:
*Caution,103,2261,0x0D,Power,0x0B,IML,...System Power Supply: General Failure (Power Supply X) ACTION: Replace the power supply.
*Caution,103,2265,0x0D,Power,0x0B,IML,...System Power Supplies Not Redundant ACTION: Add a power supply or replace the failed power supply.
Note : Fault can be with any installed PSU that goes into standby.
Scope
Delta 800W Flex Slot Platinum Hot Plug Low Halogen Power Supply Kit (P39385-001/P38995-B21) running firmware version 3.0.
Resolution
Update the power supply to firmware version 3.01 (or later) using the required firmware links available here:
Software Details - ROM Flash Firmware Package - Flexslot_Power_Supply_800W_Platinum | HPE Support
Software Details - Online Power Supply Flash Component for Linux - Flexslot_Power_Supply_800W_Platinum | HPE Support
Software Details - Online Power Supply Flash Component for Windows - Flexslot_Power_Supply_800W_Platinum | HPE Support
Note: To ensure that you have selected the latest version of the firmware/driver, click the Revision History tab to check if a new version of the firmware/driver is available. For more important information, review the Release Notes tab.
If the issue occurs and the power supply is in a failed state, power-cycle it to start it running again, then proceed with the firmware flash.
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