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On an HPE ProLiant Gen10 or Gen10 Plus server, when the HPE Embedded Storage controller is configured for Advance Host Controller Interface (AHCI) or Intel Virtual RAID on CPU (VROC) and with certain drive models directly attached, the fans can spin at a higher speed. This happens mostly when the AHCI HD MAX sensor reports 46C or above temperature under Power & Thermal - Temperature Information in the iLO 5 GUI.
Any HPE ProLiant Gen10 or Gen10 Plus server, when the HPE Embedded Storage controller is configured for Advance Host Controller Interface (AHCI) or Intel Virtual RAID on CPU (VROC) and with any of the following drive model directly attached to the HPE Embedded Storage controller. HDD Part Number Description HPE Model Number P12340-001 1TB 7.2k rpm 3.5" 6G SATA 512n drive MB001000GWWQE P12340-002 2TB 7.2k rpm 3.5" 6G SATA 512n drive MB002000GWWQF P12340-003 4TB 7.2k rpm 3.5" 6G SATA 512n drive MB004000GWWQH P12347-001 6TB 7.2k rpm 3.5" 6G SATA 512e drive MB006000GWWQT P12347-002 8TB 7.2k rpm 3.5" 6G SATA 512e drive MB008000GWWQU HDD Part Number Description HPE Model Number P50265-001 HPE 2TB SATA 6G 7.2K LFF DS HDD MB002000GYDNK P50265-002 HPE 4TB SATA 7.2K LFF DS HDD MB004000GYDPD P50266-001 HPE 6TB SATA 7.2K LFF SC 512e DS HDD MB006000GYDNL P50266-002 HPE 8TB SATA 7.2K LFF 512e DS HDD MB008000GYDPE P50267-001 HPE 10TB SATA 7.2K LFF 512e MV HDD MB010000GYDNN
To avoid this issue, upgrade the drive firmware as follows: For MB004000GWWQH, MB002000GWWQF and MB001000GWWQE Drives, install HPG6 (or above): Windows, available here Linux, available here VMware, available here For MB002000GYDNK and MB004000GYDPD Drives, install HPG1 (or above): Windows, available here Linux, available here VMware, available here For MB008000GWWQU and MB006000GWWQT Drives, install HPG8 (or above): Windows, available here Linux, available here VMware, available here For MB006000GYDNL, MB008000GYDPE and MB010000GYDNN Drives, install HPG1 (or above): Windows, available here Linux, available here VMware, available here RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
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