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On an HPE ProLiant Gen10 or Gen10 Plus server, when the HPE Embedded Storage controller is configured for Advance Host Controller Interface (AHCI) or Intel Virtual RAID on CPU (VROC) and with certain drive models directly attached, the fans can spin at a higher speed.This happens mostly when the AHCI HD MAX sensor reports 46C or above temperature under Power & Thermal - Temperature Information in the iLO 5 GUI.
Any HPE ProLiant Gen10 or Gen10 Plus server, when the HPE Embedded Storage controller is configured for Advance Host Controller Interface (AHCI) or Intel Virtual RAID on CPU (VROC) and with any of the following drive model directly attached to the HPE Embedded Storage controller.HDD Part NumberDescriptionHPE Model NumberP12340-0011TB 7.2k rpm 3.5" 6G SATA 512n driveMB001000GWWQEP12340-0022TB 7.2k rpm 3.5" 6G SATA 512n driveMB002000GWWQFP12340-0034TB 7.2k rpm 3.5" 6G SATA 512n driveMB004000GWWQHP12347-0016TB 7.2k rpm 3.5" 6G SATA 512e driveMB006000GWWQTP12347-0028TB 7.2k rpm 3.5" 6G SATA 512e driveMB008000GWWQUHDD Part NumberDescriptionHPE Model NumberP50265-001HPE 2TB SATA 6G 7.2K LFF DS HDDMB002000GYDNKP50265-002HPE 4TB SATA 7.2K LFF DS HDDMB004000GYDPDP50266-001HPE 6TB SATA 7.2K LFF SC 512e DS HDDMB006000GYDNLP50266-002HPE 8TB SATA 7.2K LFF 512e DS HDDMB008000GYDPEP50267-001HPE 10TB SATA 7.2K LFF 512e MV HDDMB010000GYDNN
To avoid this issue, upgrade the drive firmware as follows:For MB004000GWWQH, MB002000GWWQF and MB001000GWWQE Drives, install HPG6 (or above):Windows, availablehereLinux, availablehereVMware, availablehereFor MB002000GYDNK and MB004000GYDPD Drives, install HPG1 (or above):Windows, availablehereLinux, availablehereVMware, availablehereFor MB008000GWWQU and MB006000GWWQT Drives, install HPG8 (or above):Windows, availablehereLinux, availablehereVMware, availablehereFor MB006000GYDNL, MB008000GYDPE and MB010000GYDNN Drives, install HPG1 (or above):Windows, availablehereLinux, availablehereVMware, availablehereRECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL:HPE Email Preference Center.NAVIGATION TIP:For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to theNavigation Tips document.SEARCH TIP:For hints on locating similar documents on HPE.com, refer to theSearch Tips document.
Operating Systems Affected:Not Applicable
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