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Document Version Release Date Details 2 November 15, 2023 Resolution section has been updated with the official HPE driver component. 1 September 12, 2020 Original Document Release. When attempting to collect Netdump with ESXi Dump Collector, the Dump data is not sent to a target vCenter Server for any HPE platform running VMware ESXi 7.0, and configured with any of the HPE Intel-based network adapters with icen driver version 1.8.4.0 listed in the Scope section below. When the issue occurs, the following Purple Diagnostic Screen (PSOD) may be displayed: NetDump: FAILED: Couldn't attach to dump server at IP xxx.xxx.xxx.xxx Stopping Netdump If the dump data is correctly transferred, the message should be as follows: Finalized dump header (15/15 ) Netdump : Successful.
Any HPE platform running VMware ESXi 7.0, and configured with any of the following HPE Intel-based network adapters with icen driver version 1.8.4.0: Intel E810-2CQDA2 Ethernet 100Gb 2-port QSFP28 Adapter for HPE (P41611-B21) Intel E810-CQDA2 Ethernet 100Gb 2-port QSFP28 Adapter for HPE (P21112-B21) Intel E810-CQDA2 Ethernet 100Gb 2-port QSFP28 OCP3 Adapter for HPE (P22767-B21) Note: The network adapter(s) in this document are affected by a naming standard change for HPE products to help customers quickly and easily identify the specific vendor and model while configuring HPE platforms. For more information about the name changes and for identification purposes, refer to the following Customer Notice: HPE Network Adapters - Product Renaming Framework And Plan For HPE Network Adapters
To resolve the issue, download and install the driver component: Intel icen Driver for VMware vSphere 7.0 Version 2023.10.00 Note: This issue is also resolved in the icen driver version 1.12.5.0-1OEM (or later) available at the VMware website: VMware ESXi 7.0U2 native icen 1.12.5.0 NIC Driver for Intel Ethernet Controllers E810-C family Workaround As a workaround, the user can rely on local dump of Purple Diagnostic Screen (PSOD) data. Disclaimer: One or more of the links above will take you outside the HPE website. HPE is not responsible for content outside of its domain. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.