OPERATIONAL DEFECT DATABASE
...
...
In some cases, users may experience difficulty powering on the XD670 node. When the Redfish graceful BMC poweroff command is transmitted with IPMItool, system status indicates a successful poweroff. When a subsequent poweron command is transmitted, the system poweron process does not complete causing a deadlock or hang during firmware startup/bootstrap. (No customer setting lost; no data corruption experienced.) Image: Example error message (power on process does not complete) Events that trigger the issue are as follows: Redfish graceful BMC poweroff, poweron commands transmitted with IPMItool. Check power status to check if power is on. Power off command: ipmitool -I lanplus -U $username -P $password -H $BMC_IP power off Power on command: ipmitool -I lanplus -U $username -P $password -H $BMC_IP power on Check power status command: ipmitool -I lanplus -U $username -P $password -H $BMC_IP power status Please replace $username, $password and $BMC_IP according to the system setting. Testing team is still investigating but there is a solution to reset system power remotely. It is HPE-specific.
HPE Cray XD670
Workaround: Please replace $username, $password and $BMC_IP according to the system setting. 1.Try to give the BMC ‘mc reset cold’ - ex: ipmitool -I lanplus -U $username -P $password -H $BMC_IP mc reset cold 2. Try to give the BMC factory default - ex: ipmitool -I lanplus -U $username -P $password -H $BMC_IP raw 0x32 0x66 3. If the above options are not helping, give the physical AC-cycle. Testing team is still investigating; will update as soon as the resolution is found.
Click on a version to see all relevant bugs
Hewlett Packard Enterprise Integration
Learn more about where this data comes from
Bug Scrub Advisor
Streamline upgrades with automated vendor bug scrubs
BugZero Enterprise
Wish you caught this bug sooner? Get proactive today.
