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Document Version Release Date Details 3 March 13, 2024 Updated the Title, Description, and Resolution sections to include HPE Synergy Service Pack (SSP) 23.20 and later, and included HPE Smart Array S100i SR Gen10 software throughout the document 2 September 7, 2023 Updated the Resolution to include additional comments regarding online mode 1 August 24, 2023 Original Document Release Component updates through HPE Service Pack for ProLiant (SPP) version 2023.3 and HPE Synergy Service Pack (SSP) 23.20 and later are no longer supported in offline mode for the HPE Smart Array S100i SR Gen10 SW RAID, HPE SR100i Gen10 Plus Software RAID and devices using it, such as backplanes and drives. This is expected, since the HPE Smart Array S100i SR Gen10 and HPE SR100i Gen10 Plus drivers are no longer supported by the following: HPE SPP-embedded OS in versions 2023.3 and later HPE SSP-embedded OS in versions 23.20 and later
This advisory applies to all HPE Gen10 servers embedded with HPE Smart Array SR Gen10 Software RAID and HPE Gen10 Plus servers embedded with HPE SR100i Gen10 Plus Software RAID.
To update the HPE Smart Array SR Gen10 Software RAID and HPE SR100i Gen10 Plus Software RAID and devices using them, perform the SPP/SSP update starting with SPP version 2023.3 and SSP version 23.20 in online mode (available for Microsoft Windows Server and Microsoft Windows Hyper-V Server only); see the HPE S100i Gen10 Software RAID QuickSpecs and HPE SR100i Gen10 Plus Software RAID QuickSpecs . This will ensure that the HPE Smart Array SR Gen10 and HPE SR100i Gen10 Plus drivers are loaded properly on the host OS. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
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