Info
HPE Integrated Lights-Out 5 (iLO 5) UI displays an "iLO did not detect the Agentless Management Service when this page was loaded. To view a full set of data on this page, ensure that AMS is installed and running." message on the System Information --> Network UI and on the Firmware & OS Software --> Software UI page even though AMS services are running (amsd and smad):
Scope
Any HPE system running iLO 5 firmware v2.44 through v2.72.
Resolution
Update to iLO 5 firmware v2.78 (or later).
To download the iLO 5 firmware v2.78 (or later), perform the following steps:
Click the following link:
Hewlett Packard Enterprise Support Center
The page should refresh to display the "DRIVERS AND SOFTWARE" tab and the components that support the iLO 5.
Locate and select the
HPE Integrated Lights-Out 5 v2.78 firmware
(or later).
Note: To ensure that you have selected the latest version of the firmware/driver, click the Revision History tab to check if a new version of the firmware/driver is available.
For more important information, review the Release Notes tab.
Click the
Download
button.
RECEIVE PROACTIVE UPDATES
: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL:
HPE Email Preference Center
NAVIGATION TIP:
For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the
Navigation Tips document.
SEARCH TIP:
For hints on locating similar documents on HPE.com, refer to the
Search Tips document.
