Info
Document Version
Release Date
Details
2
May 11, 2023
Updated kernel command line parameter, IML information, and affected
servers.
1
December 14, 2022
Original Document Release.
During the installation of Ubuntu 22.04 on an HPE ProLiant RL300 Gen11 server, the
installer boots to a black screen when using the HPE Integrated Lights-Out (iLO) or VGA
console.
This occurs due to the Ubuntu 22.04 installation kernel.
This does not occur when installing via the serial console or iLO virtual serial port
(VSP).
When this occurs the following may be logged in the Integrated Management Log (IML)
and may be ignored:
Critical,318,885,0x0014,System Error,0x000E,Hardware,04/05/2023
15:25:46,4749: An uncorrectable error was detected (Processor: 1, Error Component: GIC,
Error Status: EC30000E, Error Address Low: 00040110, Error Address High: 80001001,
Overflow: ErrorRecordNotDropped)
Scope
Any HPE ProLiant RL300 Gen11 using Ubuntu 22.04.0 or 22.04.1 installation
media.
This has also been observed on other HPE servers.
Resolution
Completely run the installation from VSP NOT the graphical console:
After booting the Ubuntu 22.04 installation media, press "e" on the grub
bootloader screen.
Add the following kernel command line parameter to the Linux line, after the
three dashes "---"
initcall_blacklist=sysfb_init
module_blacklist=ipmi_ssif
Press ctrl-X to boot into the installer and continue the installation at the
following screen:
This advisory will be updated if additional information becomes
available.
RECEIVE PROACTIVE UPDATES
: Receive support alerts (such
as Customer Advisories), as well as updates on drivers, software, firmware, and customer
replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for
Support Alerts at the following URL:
HPE Email Preference
Center
NAVIGATION TIP:
For hints on navigating HPE.com to locate the
latest drivers, patches and other support software downloads, refer to the
Navigation
Tips document.
SEARCH TIP:
For hints on locating similar documents on HPE.com,
refer to the
Search
Tips document.
