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When performing a hardware add or refresh on a managed HPE Gen10 or Gen10 Plus rackmount server, an error may be generated. This occurs because HPE OneView 7.20 may not be able to fully discover all the network adapter information for some network adapters. When the issue occurs, the OneView User Interface (UI) will display the following error message: " Unable to fully discover the port map information for the server hardware ." The network adapter, such as the "Intel Eth Ntwk Adptr OCP 3.0 E810-CQDA2" is not returning the data for associated ports in its NetworkDeviceFunctions and OneView 7.20 does not handle the "null" value for this correctly. This issue can be confirmed by using the appliance ciDebug logs. Perform the following steps to view the logs from the OneView UI: Click "Settings" on the OneView Main Menu. Under "Diagnostics," click "View diagnostics tools page." In the search box for "ciDebug log filter" under "ciDebug log," enter the following string: "RedfishNetworkAdapterUtil.java:893" Click "View ciDebug log." Click the "View ciDebug log." Specifically, this advisory addresses the relevant issue to the stack trace. When this issue occurs, a stack trace with a "NullPointerException" is seen and the following message will be in the log: "getPortNumberStringFromNetworkDeviceFunction(RedfishNetworkAdapterUtil.java:893)". Note : If this message does not appear, then this advisory information does not apply. The issue limits the OneView appliance manageability of the adapter by the OneView appliance. The entire stack trace shown below is an example: 2022-11-22 14:55:30.814 UTC,INFO ,psrm-web,psrm,com.hp.ci.mgmt.psrm.hal.hp.builders.RedfishPhysicalPortBuilder,8315b6e8-0682-6825-db42-dcc837c26b7b,fullRefreshServerExecutor_111be,getServerFabricPhysicalPortsForRedfishBasedAdapter():58,Building ports for server iLO-DL385G1029.test.global.lab.hpecorp.net, BCM57416 2022-11-22 14:55:30.814 UTC,WARN ,psrm-web,psrm,com.hp.ci.mgmt.psrm.hal.hp.ilo.builders.RedfishRackFabricMapBuilder,8315b6e8-0682-6825-db42-dcc837c26b7b,fullRefreshServerExecutor_111be,buildFabricMapForServer():216,Failed to populate adapter details for server model ProLiant DL385 Gen10 Plus v2, {} java.lang.NullPointerException: null at com.hp.ci.mgmt.psrm.hal.hp.redfish.RedfishNetworkAdapterUtil.getPortNumberStringFromNetworkDeviceFunction(RedfishNetworkAdapterUtil.java:893) ~[psrm-hp-common.jar:na] at com.hp.ci.mgmt.psrm.hal.hp.builders.RedfishVirtualPortBuilder.assignNetworkDeviceFunctionList(RedfishVirtualPortBuilder.java:251) ~[psrm-hp-common.jar:na] at com.hp.ci.mgmt.psrm.hal.hp.builders.RedfishVirtualPortBuilder.getNetworkDeviceFunction(RedfishVirtualPortBuilder.java:203) ~[psrm-hp-common.jar:na] at com.hp.ci.mgmt.psrm.hal.hp.builders.RedfishVirtualPortBuilder.buildVirtualPorts(RedfishVirtualPortBuilder.java:97) ~[psrm-hp-common.jar:na]
Any ProLiant Gen10 or Gen10 Plus rackmount and standalone servers in a managed mode with HPE OneView 7.20.
This issue is fixed in HPE OneView 8.00 or later. Updating to OneView 8.00 will successfully handle null values, irrespective of the adapter. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts.Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.