OPERATIONAL DEFECT DATABASE
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Document Version Release Date Details 2 February 8, 2023 Updated Description to indicate this occurs during system start-up 1 November 3, 2022 Original document release The following error message could potentially be displayed in the Integrated Management Log (IML) on certain Gen10 Plus servers during system start-up: "Internal processor error occurred - primary processor is unable to boot. System halted." Followed by a warning message: "Unexpected Shutdown and Restart - An undetermined error type resulted in a reboot of the server." When the issue occurs, the processor is not able to execute and will generate a system restart. The system will then halt during POST with the IML messages above. This error belongs to an IERR, which refers to an error that requires immediate attention to errors in the platform for debug purposes. The issue occurs 5-10% of the time (1 occurrence in 10 to 20 attempts).
This can occur on any of the following servers running a System ROM Version 1.64 (08/11/2022) or later: HPE Synergy 480 Gen10 Plus Compute Module HPE Apollo 2000 Gen10 Plus System HPE Apollo 4200 Gen10 Plus System HPE ProLiant DL360 Gen10 Plus server HPE ProLiant DL380 Gen10 Plus server HPE ProLiant DL110 Gen10 Plus Front Cabled Telco Configure-to-order Server
If this issue occurs, reboot the server. There is no need to perform an e-fuse reset or remove/insert the server to recover. This advisory will be updated if additional solutions become available. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
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