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On HPE Rack and Tower platforms configured with any of the HPE network adapters with firmware combo image v8.55.27 (or prior) listed in the Scope section below; the network adapters may experience a link down condition on all ports, which is not corrected after a reboot or power-cycle of the server. Removal of power from the server may be required to recover from this condition. The link down condition on all ports is a result of an issue identified within the management firmware of the affected HPE network adapters. This condition in the management firmware of the network adapter results in a loss or interruption of PMCI communication with the network adapter, causing a link down state for all of the ports connected to the network adapter. The PMCI/MCTP error conditions can be found logged in the Active Health System (AHS) Logs for an affected server: Note: The EIDs noted in the error messages below are assigned to the affected network adapter: Informational,566,296480,0x45,PCIe VDM Driver,0x08,PCIe MCTP Error Msg,Engineering, ,xx/xx/xxxx xx:xx:xx,src/dvrpcievdm_service.c(2232): [EID 41] [37:00] MCTP MSG: 7E 10 3C 8F, No Response (Timeout) Caution,566,296481,0x38,PMCI Data,0x13,PMCI Error Msg, ,Engineering, ,xx/xx/xxxx xx:xx:xx,src/pmci_mctp.c(3619): [EID 41] ADDRESS: 3700, (dvrpcievdm_client_transaction) dvrpcievdm_rc: 8, consecutive_fails: 0, initialization_fails: 0 Critical,566,296490,0x38,PMCI Data,0x13,PMCI Error Msg, ,Engineering, ,xx/xx/xxxx xx:xx:xx,src/pmci.c(725): (OV DCi Error) [EID 81] [STATE: 132], retval: -2, iLO_internal_err: 5
Any HPE Rack and Tower platform configured with any of the following HPE network adapters with Firmware Combo Image 8.55.27 (or prior): HPE QLogic FastLinQ based network adapters HPE Ethernet 10Gb 2-port BASE-T QL41401-A2G Adapter (867707-B21) HPE Ethernet 10Gb 2-port SFP+ QL41401-A2G Adapter (P08446-B21) HPE Ethernet 10/25Gb 2-port SFP28 QL41401-A2G Adapter (867328-B21) HPE Ethernet 10/25Gb 2-port FLR-SFP28 QL41401-A2G Converged Network Adapter (867334-B21) HPE CN1200R 10GBASE-T Converged Network Adapter (Q0F26A) HPE CN1300R 10/25Gb Dual Port Converged Network Adapter (Q0F09A) HPE Marvell FastLinQ based network adapters Marvell QL41232HLCU Ethernet 10/25Gb 2-port SFP28 Adapter for HPE (P22702-B21) Marvell QL41232HQCU Ethernet 10/25Gb 2-port SFP28 OCP3 Adapter for HPE (P10118-B21) Marvell QL41132HLRJ Ethernet 10Gb 2-port BASE-T Adapter for HPE (P08437-B21) Marvell QL41132HQRJ Ethernet 10Gb 2-port BASE-T OCP3 Adapter for HPE (P10103-B21) Marvell QL41132HLCU Ethernet 10Gb 2-port SFP+ Adapter for HPE (P21933-B21) Marvell QL41132HQCU Ethernet 10Gb 2-port SFP+ OCP3 Adapter for HPE (P08452-B21) Marvell QL41134HLCU Ethernet 10Gb 4-port SFP+ Adapter for HPE (P10094-B21) Note: The network adapter(s) in this document are affected by a naming standard change for HPE products to help customers quickly and easily identify the specific vendor and model while configuring HPE platforms. For more information about the name changes and for identification purposes, refer to the following Customer Notice: HPE Network Adapters - Product Renaming Framework And Plan For HPE Network Adapters
Recover the network adapter by physically removing and re-seating the power cord from the server before updating the firmware on the affected network adapter. A fix in the MFW firmware was implemented with combo image version 8.59.05. This combo image includes the following: Boot Code (MFW): 8.59.15.0 PXE:2.0.19 The updated firmware can be downloaded at the following URLs: For HPE QLogic FastLinQ based network adapters HPE QLogic FastLinQ Firmware Package for Arrowhead adapters Version 8.59.05 HPE QLogic FastLinQ Online Firmware Upgrade Utility for Windows Server x64 Editions Version 5.2.7.0 HPE QLogic FastLinQ Online Firmware Upgrade Utility for Linux x86_64 Version 1.21.3 HPE QLogic FastLinQ Online Firmware Upgrade Utility for VMware Version 4.16.3 For HPE Marvell FastLinQ based network adapters Marvell FastLinQ Firmware Package for Arrowhead adapters Version 8.59.05 RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
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