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OPERATIONAL DEFECT DATABASE
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For any HPE SATA 6G Read Intensive SFF (2.5in) Solid State Drives (SSDs) listed in the Scope section below, in rare instances, a false predictive failure may be reported in the Integrated Management Log (IML). Additional information is collected in the smart attribute log. When this issue occurs, the smart attribute log ID 180 (End to End Error Detection / Correction Rate) will report a worst value lower than the threshold value. As a result, a predictive failure is reported to the RAID controller. Note: In the above example, the smart attribute log ID 180 worst value (1) is lower than the threshold value (5). For smart attribute log ID 187 (Reported Uncorrectable Errors), both "value" and "worst" show 100, which indicates that errors were corrected by the SSD firmware algorithm. To collect the smart attribute log, execute the commands shown below. The SSDs need to be configured in HBA mode. For Linux [root@localhost ~]# smartctl -a /dev/sdb For Microsoft Windows To scan the SSDs: C:\Program Files\smartmontools\bin>smartctl --scan Determine the affected SSD device names from the above output. To collect the smart log: C:\Program Files\smartmontools\bin>smartctl -a /dev/< device name > For VMware vSphere # smartctl -d sat --all OR # smartctl -d sat -a /dev/disk/< SSD name > Additional information and examples can be found at the below link. SSD TBW Disclaimer: One or more of the above links redirects outside the HPE website. HPE is not responsible for content outside of its domain. Besides the smart attribute log ID 180, the other values remain as expected. Additionally, the SSDs reporting this predictive failure are considered fully operational.
In the scenario described above, the following SSDs running firmware versions HPG1, HPG2, HPG3, or HPG4: Description HPE Model Number SKU SKU SKU Spare Part Number HPE 480GB SATA RI SFF SC DS SSD VK000480GWTHA P06194-B21 P06194-H21 P06194-K21 P06571-001 HPE 960GB SATA RI SFF SC DS SSD VK000960GWTHB P06196-B21 P06196-H21 P06196-K21 P06572-001 HPE 1.92TB SATA RI SFF SC DS SSD VK001920GWTHC P06198-B21 P06198-H21 P06198-K21 P06573-001 HPE 3.84TB SATA RI SFF SC DS SSD VK003840GWTHD P06200-B21 P06200-H21 P06200-K21 P06574-001 HPE 480GB SATA RI SFF SC MV SSD VK000480GWTHA P18422-B21 P18422-H21 P18422-K21 P18482-001 HPE 960GB SATA RI SFF SC MV SSD VK000960GWTHB P18424-B21 P18424-H21 P18424-K21 P18483-001 HPE 1.92TB SATA RI SFF SC MV SSD VK001920GWTHC P18426-B21 P18426-H21 P18426-K21 P18484-001 HPE 3.84TB SATA RI SFF SC MV SSD VK003840GWTHD P18428-B21 P18428-H21 P18428-K21 P18485-001 HPE 480GB SATA RI SFF BC MV SSD VK000480GWTHA P40497-B21 P40497-K21 P41522-001 HPE 960GB SATA RI SFF BC MV SSD VK000960GWTHB P40498-B21 P40498-K21 P41523-001 HPE 1.92TB SATA RI SFF BC MV SSD VK001920GWTHC P40499-B21 P40499-K21 P41524-001 HPE 3.84TB SATA RI SFF BC MV SSD VK003840GWTHD P40500-B21 P40500-K21 P41525-001
The predictive failure described above can be safely ignored. This issue has been resolved in SSD firmware version HPG5 (or later). HPG5 implements a change in Background Media Scan threshold based on a unique retention characteristic. This change addresses the predictive failure described above. The Background Media Scan runs automatically, and it is an internal SSD process. For any SSDs that are reporting the predictive failure, perform the steps shown below. If the SSDs are configured in HBA mode and there are no other RAID volumes on the same array controller: Power cycle (power off and power on) the server to clear the predictive failure. Update to firmware version HPG5 (or later). IMPORTANT: The SSD firmware cannot be updated if the predictive failure is still reported. If the SSDs are configured in any RAID modes, or a combination of HBA and RAID modes: Contact an HPE support representative to resolve the issue. For any SSDs that do not report the predictive failure, update to firmware version HPG5 (or later). Firmware version HPG5 (or later) can be found at the following links: Online HDD/SSD Flash Component for Linux (x64) Online HDD/SSD Flash Component for Windows (x64) Online HDD/SSD Flash Component for VMware ESXi Contact your local country HPE Customer Support or log a case via the HPE Support Center Document Version Release Date Details 4 August 5, 2024 The Resolution section has been updated with the firmware version containing the solution. 3 May 02, 2023 The Resolution section has been updated with additional workarounds. 2 August 03, 2022 The Resolution section has been updated with additional information. 1 June 14, 2022 Original document release.