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OPERATIONAL DEFECT DATABASE
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For any HPE Synergy compute modules listed in the Scope section below, an unexpected power off may occur after hot-adding certain HPE SATA 6G Read Intensive SFF (2.5in) Solid State Drives (SSDs) into the compute module 2 SFF disk backplane. When this issue occurs, the Integrated Management Log (IML) will display a message similar to the following: Critical,1609,5158,0x0D,System Error,0x0B,IML, ,Customer,03/31/2022 12:07:01:00,03/31/2022 12:07:00,62: Server Critical Fault (Service Information: Runtime Fault, Storage Backplanes, Storage Backplanes (01h)) ACTION: Gather Active Health System logs and create a support case.
In the scenario described above, the following HPE Synergy compute modules when hot-adding the following SSDs running any firmware version: HPE Synergy 480 Gen10 Compute Module HPE Synergy 480 Gen10 Plus Compute Module HPE Synergy 660 Gen10 Compute Module Description HPE Model Number SKU Spare Part Number HPE 480GB SATA RI SFF SC DS SSD VK000480GWTHA P06194-B21 P06571-001 HPE 960GB SATA RI SFF SC DS SSD VK000960GWTHB P06196-B21 P06572-001 HPE 1.92TB SATA RI SFF SC DS SSD VK001920GWTHC P06198-B21 P06573-001 HPE 3.84TB SATA RI SFF SC DS SSD VK003840GWTHD P06200-B21 P06574-001 HPE 480GB SATA RI SFF SC MV SSD VK000480GWTHA P18422-B21 P18482-001 HPE 960GB SATA RI SFF SC MV SSD VK000960GWTHB P18424-B21 P18483-001 HPE 1.92TB SATA RI SFF SC MV SSD VK001920GWTHC P18426-B21 P18484-001 HPE 3.84TB SATA RI SFF SC MV SSD VK003840GWTHD P18428-B21 P18485-001
To avoid this issue, do not hot-add any of the SSD models listed in the Scope section above. Instead, power off the compute module before inserting any SSDs listed above. If this issue has already occurred, perform an E-fuse (electrically reset a bay in a frame) on the affected compute module: 1. SSH into the composer IP address and log in as Administrator. This will log into the main-view. 2. Type "console-view" to enter the console. 3. From the console-view command line type: show blade list (This command provides the list of installed compute modules along with the bays and serial numbers). 4. Identify the affected compute module and perform the following command: efuse deviceBay <enclosure-name> <bay-number> OR Physically remove and re-insert the affected compute module. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.