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Document Version Release Date Details 3 October 17, 2022 Updated Resolution with permanent fix. 2 July 27, 2022 Updated Scope with affected SKUs. 1 March 30, 2022 Original Document Release. An HPE ProLiant Gen10 Plus server running a Microsoft Windows Server operating system and configured with the inbox Microchip Smart Storage controller Media driver (SmartSAMD.sys) and an HPE SR932i-p or SR416i-a Gen10 Plus controller, may encounter a Bank 6 Uncorrectable Machine Check Exception (UMCE) during OS shutdown/restart, after attempting to perform an online update to Service Pack for ProLiant (SPP) 2021.10.0 (or earlier) with the Smart Update Manager (SUM) Local Host Guide baseline. This has been observed to occur when the affected Gen10 Plus server is configured with any of the SAS SSD physical drives mentioned in the Scope section below and supported with HPE Smart Raid SR932i-p or SR416i-a on Gen10 Plus Servers. Note: Windows Server 2019 Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR BSOD is generated during Windows Server x64 OS shutdown/restart while SPP2021.10.0 self-inventory of HPE NVME SSD Flash Smart Components is in progress. This leads to an Uncorrectable Machine Check Exception, and the critical errors below are logged to IML along with periodic SR932i-p controller Lockup Code 0x00001E30 errors during POST, following an OS shutdown/system restart on affected Gen10 Plus servers. Examples of Critical Errors Logged to Integrated Management Log (IML): - Severity,Seq #,sbSeq#,IML Class,IML Class Description,IML Code,Category Description,AHS Timestamp,Description Critical,676,406,0x0005,CPU,0x0003,Hardware,03/24/2022 07:05:49,1247: Uncorrectable Machine Check Exception (Processor 1 APIC ID 0x00000000 Bank 0x00000006 Status 0xBA000000'00000E0B Address 0x00000000'00000000 Misc 0x00000000'46100000). ACTION: Update the system firmware. If the issue persists contact support. - PCI Bus "Unrecoverable I/O Error has occurred System Firmware will log additional details in separate IML message entry if possible." - System Error "Uncorretable PCI Express Error Detected. Slot 2 (Segment 0xx, Bus 0x2A, Device 0x2, Function 0x0), Uncorrectable Error Status 0x4000" Note: Microsoft-Windows-WHEA-Logger Event ID 18 below is also logged to Windows OS event log after WS2019 OS boot up after OS shutdown/restart. Ex: Microsoft-Windows-WHEA-Logger Event ID 18, A fatal hardware error has occurred. Reported by component: Processor Core Error Source: Machine Check Exception Error Type: Bus/Interconnect Error Processor APIC ID: 3 Note: SPP SUM localhost guided update inventory takes excessive time to complete the self-inventoy of all Online NVME SSD Smart Components on the SPP ISO, which leads to outstanding commands for WS2019 inbox SmartSAMD driver resulting in Processor Core Uncorrecatable Machine Check Exception with Bus/Interconnect Error.
An HPE ProLiant Gen10 Plus server running a Microsoft Windows Server 2016/2019/2022 operating system and configured with inbox Microchip Smart Storage controller Media driver (SmartSAMD.sys) and HPE SR932i-p or SR416i-a Gen10 Plus controller, may encounter Bank 6 Uncorrectable Machine Check Exception (UMCE) during OS shutdown/restart, after attempting to perform an online update to Service Pack for ProLiant (SPP) 2021.10.0 (or earlier) with the Smart Update Manager (SUM) Local Host Guide baseline. With the following SAS SSD physical drives: HPE - Samsung PM1653 3.84TB SAS 24 Gbps drive, HPE MODEL NO VO003840PZWSP. P49036-B21 P49037-B21 P49034-B21 P49035-B21 HPE - Samsung PM1645a, 800 GB SAS SSD Model VO000800JWZIP, Firmware:HPD4 P19913-B21 P40560-B21 Western Digital SS540 (P21131-B21), 800 GB SAS Model MO000800HXBEV: P21131-B21 HPE 960GB SAS RI SFF BC PM1643a SSD FW:HPD4 P19903-B21 P40556-B21 HPE 3.2TB SAS PM1645a SSD P19917-B21 P40562-B21
This issue has been fixed with Firmware Package - HPE SR932i-p Gen10 Plus /SR416i-a Gen10 Plus Controllers version 03.01.14.062 (or later). Note: To ensure that you have selected the latest version of the firmware/driver, click the Revision History tab to check if a new version of the firmware/driver is available. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.