Info
Document Version
Release Date
Details
2
February 13, 2023
Updated Resolution with permanent fix.
1
February 15, 2022
Original Document Release.
As mentioned in the ProLiant Customer Advisory -
a00120173en_us
, HPE SimpliVity Gen10 solutions may log multiple entries in the Integrated Management Log (IML) that indicate "Correctable Memory Error Threshold Exceeded."
This may occur due to the correctable error threshold counters not being managed as originally designed, and the BIOS may log a Correctable Memory Error Threshold Event in cases where the system is not at an increased risk of an uncorrected memory error.
Scope
Either of the following:
HPE SimpliVity DL380 Gen10 (all versions).
HPE SimpliVity DL325 Gen10.
Resolution
The fix is available on firmware version
SVTSP-2022_0315.04.iso
(or later). It is recommended you update to the highest available version to reduce the possibility running into this issue.
See the following video for firmware upgrade guidance:
HPE SimpliVity - How to Upgrade Firmware of HPE SimpliVity Node
Note: In rare cases, it is possible to minimally come across the issue, and a reboot typically clears the problem.
Workaround (NOT needed after upgrading)
:
It is recommended to temporarily change the System ROM Advanced Memory Protection setting from "Advanced ECC" to "A3DC" on HPE SimpliVity DL380 Gen10 solutions. To enable the A3DC Advanced Memory Protection:
Boot to the System Utilities (press F9 when prompted during POST).
Launch the BIOS/Platform Configuration (RBSU).
Set the Workload Profile to Custom.
Under Memory Options, set the Advanced Memory Protection mode to A3DC Mode.
There is no workaround for AMD based processors (Upgrade as soon as possible)
RECEIVE PROACTIVE UPDATES
: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL:
HPE Email Preference Center.
NAVIGATION TIP:
For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the
Navigation Tips document.
SEARCH TIP:
For hints on locating similar documents on HPE.com, refer to the
Search Tips document.
