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OPERATIONAL DEFECT DATABASE
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The HPE Integrated Lights-Out 5 (iLO 5) will inaccurately report the temperature of the Pensando DSP DSC-25 10/25G 2p SFP28 card when installed in an HPE Edgeline e920, e920d or e920t Server Blade. As a result, the server blades will power off. When this card has reached a thermal limit that it cannot manage, the Integrated Lights-Out 5 (iLO 5) Insight Management Log (IML) will display the following entry: IML Class Machine Environment: Cooling IML Description: Cooling IML Message: System overheating (Temperature Sensor 19, Location I/O Board, Temperature 127) Action: Check fans, processor heat sink and air baffles installation. After sixty seconds, the Insight Management Log (IML) will display this log entry. Then, the server blade will perform an automatic shut down and power off. IML Class: OS IML Description: Other IML Message: Automatic Operating System Shutdown Initiated Due to Overheat Condition. Action: Check simultaneously logged messages for cause of shutdown and address those issues accordingly.
Any HPE Edgeline e920, e920d or e920t Server Blade with the Pensando DSP DSC-25 10/25G 2p SFP28 card installed.
To resolve this issue, upgrade HPE Integrated Lights-Out (iLO 5) to firmware version 2.55 or later. If upgrading is not possible, work around the issue by changing the settings in iLO 5 or the HPE UEFI System Utilities. An administrator familiar with blade configurations can reset the thermal settings for the server blade's fan. Otherwise, contact HPE Support and reference document X. Click the following URL to locate the HPE Customer Support phone number in your country: TECHNICAL SUPPORT PHONE NUMBERS Set the maximum cooling for the fan's thermal setting in the Integrated Lights-Out 5 (iLO 5) Web Interface. Note : The settings can also be changed using the RESTful Interface Tool that is part of iLO 5. Perform the following steps in the iLO 5 Web Interface: Click "Power & Thermal" in the navigation tree, and click the "Fans" or "Fans & Cooling Modules" tab. Click the "Edit Pencil" icon. The Fan Settings page opens. Select the "Thermal Configuration value - Maximum Cooling." Click "OK." iLO notifies that a reset is requited to apply the change. Click "Yes," then "Apply and Reset." iLO saves the change and resets. It may take several minutes to re-establish a connection. OR Change the setting in the UEFI Systems Utility and re-set the thermal configuration. If necessary, refer to the UEFI System Utilities User Guide for HPE ProLiant Gen10, ProLiant Gen10 Plus Servers, and HPE Synergy. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.