Info
HPE ProLiant Gen10 Plus AMD-Based servers running in a High Performance Computing environment may experience server failures with the following signature being logged in the Integrated Management Log (IML):
Server Critical Fault (Service Information: Runtime Fault, Processor(AMD), Processor 'X' (01h or 02h))
Scope
Any HPE ProLiant Gen10 Plus AMD ROME-processor based servers running a System ROM earlier than 2.45.
Resolution
Download and install System ROM version 2.45 (or later) to resolve this issue.
To download the latest System ROM, perform the following steps:
1.Click the following link:
Hewlett Packard Enterprise Support Center
.
2.Enter a product name (e.g., " DL385 Gen10 Plus") in the text search field and wait for a list of Suggested Products to display. From the Suggested Products list displayed, identify the desired product and select it.
3.The page should refresh to display the "DRIVERS AND SOFTWARE" tab and the components that support the selected product. From the "DRIVERS AND SOFTWARE" expandable filter menus on the left side of the page:
-Select the Software Type "BIOS"
-Select the Subtype "System ROM"
-For further filtering if needed select the specific Operating System from the Operating Environment Type.
4.Locate and select the System ROM 2.45 (or later).
Note: To ensure that you have selected the latest version of the firmware/driver, click the Revision History tab to check if a new version of the firmware/driver is available. For more important information, review the Release Notes tab.
5.Click Download.
RECEIVE PROACTIVE UPDATES
: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL:
Proactive Updates Subscription Form.
NAVIGATION TIP:
For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the
Navigation Tips document.
SEARCH TIP:
For hints on locating similar documents on HPE.com, refer to the
Search Tips document.
