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Document Version Release Date Details 2 November 12, 2021 Details about final fix in the Resolution have been clarified. 1 September 28, 2021 Original Document Release. On any HPE ProLiant Gen9 platform running Microsoft Windows Server 2016 or Microsoft Windows Server 2019 and configured with any of the HPE Intel based network adapters listed in the Scope section below; the HPE Intel Online Firmware Upgrade Utility for Windows Server x64 Editions may fail to update the firmware for the network adapters. When this occurs, the errors similar to the following may be logged in the "C:\cpqsystem\log\HPNVMUpdate.log" file: ----------------------------------------------------------------------------- Online Firmware Update Tool for Windows (5.2.3.0) Copyright (c) 2011-2019 Hewlett-Packard Enterprise Development LP ----------------------------------------------------------------------------- Command line supplied: HPNVMUpdate.exe /d C:\Users\_SaltStack\AppData\Local\sum\localhost\cp041704_disc.xml Upgrade began: Tue Feb 02 13:19:48 2021 Attempting to load DLL nvmupdatewin64e.dll Load failed for DLL nvmupdatewin64e.dll, error 0x45a DLL nvmupdatewin64e.dll is not an OFUT library Attempting to load DLL OnlineFWUpgrade.dll Load failed for DLL OnlineFWUpgrade.dll, error 0x7e DLL OnlineFWUpgrade.dll is not an OFUT library Error: No vendor library found. Installation aborting. Upgrade completed: Tue Feb 02 13:19:50 2021 Exiting with code 0 The Intel Online Firmware Upgrade Utility fails to load the iqvsw64e driver that is required to load the firmware. It conflicts with an existing driver "iqvw64e (NAL)" that is used by the Intel Ethernet Thermal Sensor Monitor Service (IETSMS) that is installed with the network adapter driver on many HPE ProLiant Gen9 platforms.
Any HPE ProLiant Gen9 server running Windows 2016 or 2019, and configured with any of the following HPE Intel Ethernet network adapters: HPE Ethernet 1Gb 2-port 361i Adapter (LOM) HPE Ethernet 1Gb 2-port BASE-T I350-T2V2 Adapter (652497-B21) HPE Ethernet 1Gb 2-port 363i Adapter (LOM) HPE Ethernet 1Gb 4-port 366i Adapter (LOM) HPE Ethernet 1Gb 4-port FLR-T I350-T4V2 Adapter (665240-B21) HPE Ethernet 1Gb 4-port BASE-T I350-T4V2 Adapter (811546-B21) HPE Ethernet 1Gb 2-port 368i Adapter (LOM) HPE Ethernet 1Gb 2-port 368FLR-MMT Adapter (ALOM) HPE Ethernet 1Gb 4-port 369i Adapter (LOM) HPE Ethernet 10Gb 2-port FLR-SFP+ X520-DA2 Adapter (665243-B21) HPE Ethernet 10Gb 2-port SFP+ X520-DA2 Adapter (665249-B21) HPE Ethernet 10Gb 2-port 568i Adapter (LOM) HPE Ethernet 10Gb 2-port 568FLR-MMSFP+ Adapter (ALOM) HPE Ethernet 10Gb 2-port 568FLR-MMT Adapter (ALOM) HPE Ethernet 10Gb 2-port 563i Adapter HPE Ethernet 10Gb 2-port FLR-SFP+ X710-DA2 Adapter (727054-B21) HPE Ethernet 10Gb 2-port FLR-T X550-AT2 Adapter (817745-B21) HPE Ethernet 10Gb 2-port SFP+ X710-DA2 Adapter (727055-B21) HPE Ethernet 10Gb 2-port BASE-T X550-AT2 Adapter (817738-B21)
To resolve this issue, download and install the following firmware component: HPE Intel Online Firmware Upgrade Utility for Windows Server x64 Editions Version 5.2.4.40 cp048814.compsig cp048814.exe Note: When the HPE Intel Online Firmware Upgrade Utility for Windows Server x64 Editions Version 5.2.4.40 is run, the IETSMS service will be automatically disabled; this action will unload the iqvw64e driver and allow the Firmware Upgrade to complete successfully. Once the installation is complete, the IETSM service will be restarted automatically. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.