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OPERATIONAL DEFECT DATABASE
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On any HPE Gen9 platform running VMware ESXi 7.0 U1/U2, and configured with any of the HPE Host But Adapters with firmware versions listed in the Scope section below; when a remote online deployment of ESXi 7.0 firmware smart components for the HBAs is performed using the Service Pack for ProLiant (SPP) or HPE Synergy Service Pack (SSP), the installation may stop responding for an extended period of time (around 1 hour) and eventually will fail with Return code (-3). This issue occurs due to a problem with memory allocation in the ESXi 7.0 firmware smart components for the HBAs listed in the Scope.
Any HPE Gen9 platform running VMware ESXi 7.0 U1/U2, and configured with any of the HPE Host But Adapters: Firmware version 8.08.207 (or later) HPE 81Q 8Gb 1-port PCIe Fibre Channel Host Bus Adapter (AK344A) HPE 82Q 8Gb 2-port PCIe Fibre Channel Host Bus Adapter (AJ764A) HPE 84Q 4-port 8Gb Fibre Channel Host Bus Adapter (P9D91A) Firmware version 8.08.231 (or later): HPE SN1000Q 16Gb 2-port PCIe Fibre Channel Host Bus Adapter (QW972A) HPE SN1000Q 16Gb 1-port PCIe Fibre Channel Host Bus Adapter (QW971A) HPE QMH2672 16Gb Fibre Channel Host Bus Adapter (710608-B21) HPE Synergy 3830C 16Gb Fibre Channel Host Bus Adapter (777452-B21) Firmware version 9.03.00 (or later): HPE SN1100Q 16Gb Dual Port Fibre Channel Host Bus Adapter (P9D94A) HPE SN1100Q 16Gb Single Port Fibre Channel Host Bus Adapter (P9D93A) HPE SN1600Q 32Gb Dual Port Fibre Channel Host Bus Adapter (P9M76A) HPE SN1600Q 32Gb Single Port Fibre Channel Host Bus Adapter (P9M75A) HPE Synergy 5830C 32Gb Fibre Channel Host Bus Adapter (777456-B21) Firmware version 09.04.01 (or later): HPE SN1610Q 32Gb 1-port Fibre Channel Host Bus Adapter (R2E08A) HPE SN1610Q 32Gb 2-port Fibre Channel Host Bus Adapter (R2E09A) Firmware version 2.10X6 (or later): HPE 81E 8Gb 1-port PCIe Fibre Channel Host Bus Adapter (AJ762B) HPE 82E 8Gb 2-port PCIe Fibre Channel Host Bus Adapter (AJ763B) HPE 84E 4-port 8Gb Fibre Channel Host Bus Adapter (E7Y63A) Firmware version 12.6.275.12 (or later): HPE SN1000E 16Gb 2-port PCIe Fibre Channel Host Bus Adapter (QR559A) HPE SN1000E 16Gb 1-port PCIe Fibre Channel Host Bus Adapter (QR558A) HPE SN1100E 16Gb Dual Port Fibre Channel Host Bus Adapter (C8R39A HPE SN1100E 16Gb Single Port Fibre Channel Host Bus Adapter (C8R38A) HPE SN1100E 4-port 16Gb Fibre Channel Host Bus Adapter (P9D99A) HPE LPe1605 16Gb Fibre Channel Host Bus Adapter for BladeSystem c-Class (718203-B21) HPE Synergy 3530C 16Gb Fibre Channel Host Bus Adapter (777454-B21) HPE SN1200E 16Gb Dual Port Fibre Channel Host Bus Adapter (Q0L14A) HPE SN1200E 16Gb Single Port Fibre Channel Host Bus Adapter (Q0L13A) HPE SN1600E 32Gb Dual Port Fibre Channel Host Bus Adapter (Q0L12A) HPE SN1600E 32Gb Single Port Fibre Channel Host Bus Adapter (Q0L11A) HPE Synergy 5330C 32Gb Fibre Channel Host Bus Adapter (870828-B21) HPE SN1610E 32Gb 1-port Fibre Channel Host Bus Adapter (R2J62A) HPE SN1610E 32Gb 2-port Fibre Channel Host Bus Adapter (R2J63A)
Perform either of the following procedures to deploy the affected Firmware Smart Components: Procedure 1: Apply the following configuration changes on the VMware ESXi 7.0 U1/U2 host to increase the memory limit for the "smx-install" resource group to 200 MB (this allows the WBEM provider to allocate more memory), by performing the following steps: Note: This procedure can be applied only when the firmware update is performed on one HPE Host Bus Adapter at a time, by disabling all other HPE Host Bus Adapters from the BIOS/Platform Configuration (RBSU) and rebooting the system. Add the following line to the file "/etc/sfcb/sfcb.cfg" on the VMware ESXi 7.0 host: provMemOveride: smx-install=200 Perform the the following commands: #esxcli system wbem set -e 0 #esxcli system wbem set -e 1 OR Procedure 2: Deploy the affected firmware smart components in manual mode on the VMware ESXi 7 U1/U2 host, by performing the following steps: Enable SSH on the VMware ESXi host. Log in as root in order to apply the update. Copy the firmware Smart Component in /tmp or any other temporary directory. From the same directory, run the Smart Component (unzip the CPXXXXX.zip file and run the ./CPXXXXXX.vmexe file). Follow the instructions provided by the Smart Component. Log out. Disable SSH on the Vmware ESXi host. Reboot the system for the firmware update to take effect. Note: This is the permanent solution for this specific issue. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.