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Document Version Release Date Details 2 05/25/2021 Updated Resolution with permanent fix, iLO 5 firmware v2.30 (or later) in the HPE Synergy Custom SPP 2021.01.02 (or later). 1 05/12/2021 Original document release Under certain circumstances, the HPE Integrated Lights-Out 5 (iLO 5) in HPE Synergy compute nodes may fail to collect Basic eRS data when HPE Agentless Management Service (AMS) is enabled. If this occurs, an iLO event log entry similar to "eRS communication failed. Communication Type : L2 Data Collection" will be present. If the compute node is powered down, or the AMS service is disabled, this data collection will succeed.
Any HPE Synergy compute node with the AMS service enabled and iLO 5 firmware prior to v2.30.
This is fixed in iLO 5 firmware v2.30 (or later) in the HPE Synergy Custom SPP 2021.01.02 (or later). Note : An HPE OneView update and an HPE Synergy Frame Link Module (FLM) update may be required prior to updating the iLO 5 firmware. As a workaround, disable the AMS service in the OS. Refer to the Release Notes on the AMS download page for information on disabling the AMS in the specific OS. To download the HPE Synergy Custom SPP 2021.01.02 (or later), perform the following steps: Click the following link: Hewlett Packard Enterprise Support Center Enter a product name (e.g., "HPE Synergy Custom SPP") in the text search field and wait for a list of Suggested Products to display. From the Suggested Products list displayed, identify the desired product and select it. The page should refresh to display the "DRIVERS AND SOFTWARE" tab and the components that support the selected product. From the "DRIVERS AND SOFTWARE" expandable filter menus on the left side of the page: Select the Software Type - e.g. "Firmware" Select the Software Sub Type - e.g. "Driver - System Management" For further filtering if needed - Select the specific Operating System from the Operating Environment. Locate and select the HPE Synergy Custom SPP 2021.01.02 (or later). Note: To ensure that you have selected the latest version of the firmware/driver, click the Revision History tab to check if a new version of the firmware/driver is available. For more important information, review the Release Notes tab. Click the Download button. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.