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On an HPE Apollo 6500 system, a Purple Screen of Death (PSOD) may occur when installing an HPE ESXi 7.0 U2 image on a ProLiant XL675d Gen10 Plus server. During boot, the PSOD will occur on the host. This occurs because the PSOD happens before the install is complete, and the host does not get on the network. When this occurs, the following is displayed: BlueScreen: #PF Exception 14 in world 2098369:retireWld.01 IP 0x42003558c48f addr 0x43120005643f PTEs:0x80000a9023;0x807dc17063;0x0; cpu131:2098369)Code start: 0x420034800000 VMK uptime: 0:00:01:48.398 cpu131:2098369)0x453aa609b888:[0x42003558c48f]IntrAck@(smartpqi)#<None>+0x3 stack: 0x420060c00000 cpu131:2098369)0x453aa609b890:[0x4200348dd244]IntrCookie_DoInterrupt@vmkernel#nover+0x429 stack: 0x430344e07a80 cpu131:2098369)0x453aa609b940:[0x4200348dd481]IntrCookie_VmkernelInterrupt@vmkernel#nover+0x3a stack: 0x70 cpu131:2098369)0x453aa609b960:[0x420034950ab4]IDT_IntrHandler@vmkernel#nover+0x9d stack: 0x0 cpu131:2098369)0x453aa609b980:[0x420034949067]gate_entry@vmkernel#nover+0x68 stack: 0x0 cpu131:2098369)0x453aa609ba48:[0x4200348861c6]Power_ArchPerformWait@vmkernel#nover+0x106 stack: 0x420060c00a00 cpu131:2098369)0x453aa609ba50:[0x42003488629e]Power_ArchSetCState@vmkernel#nover+0x8f stack: 0x0 cpu131:2098369)0x453aa609baa0:[0x420034b7c1f4]CpuSchedIdleLoopInt@vmkernel#nover+0x275 stack: 0x420060c00100 cpu131:2098369)0x453aa609bb10:[0x420034b7fe8c]CpuSchedDispatch@vmkernel#nover+0x163d stack: 0x420060c00140 cpu131:2098369)0x453aa609bd50:[0x420034b80ff3]CpuSchedWait@vmkernel#nover+0x2f4 stack: 0x0 cpu131:2098369)0x453aa609bed0:[0x420034b811b3]CpuSchedSleepUntilTC@vmkernel#nover+0xbc stack: 0x420060c05d08 cpu131:2098369)0x453aa609bf60:[0x4200348daedc]IntrCookieRetireLoop@vmkernel#nover+0x1ed stack: 0x237d8f939e cpu131:2098369)0x453aa609bfe0:[0x420034b81df5]CpuSched_StartWorld@vmkernel#nover+0x86 stack: 0x0 cpu131:2098369)0x453aa609c000:[0x4200348c2c23]Debug_IsInitialized@vmkernel#nover+0xc stack: 0x0
Any HPE Apollo 6500 Gen10 Plus with an HPE ProLiant XL675d Gen10 Plus server.
If the PSOD occurs, ensure that the following are set in the BIOS/Platform/Configuration (RBSU): SMT Enabled Memory Options - NUMA memory domains per socket ONE For reference, see the AMD white paper, "NUMA per socket" for more information: AMD - VMWare vSphere TuningGuide for AMD EPYC 7002 Series Processors https://developer.amd.com/wp-content/resources/56779_1.0.pdf RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.