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On any HPE platform running Microsoft Windows Server 2012 R2, Microsoft Windows Server 2016 or Microsoft Windows Server 2019 and configured with a Broadcom NetXtreme adapter, an update error may occur with the HPE Broadcom NX1 Online Firmware Upgrade Utility for Windows Server x64 Editions when performing a remote Service Pack for ProLiant (SPP) update. This issue occurs because the ngBMAPI.dll and BMAPI.dll from the following two components cause a conflict: Agentless Management Service for Windows x64 Version 2.41.0.0 (cp046676.exe) HPE Broadcom NX1 Online Firmware Upgrade Utility for Windows Server x64 Editions Version version 5.2.4.0 (cp045014.exe)
Any HPE platform running Microsoft Windows Server 2012 R2, Microsoft Windows Server 2016 or Microsoft Windows Server 2019, and configured any of the following HPE network adapters: HPE Ethernet 1Gb 2-port 330i Adapter (Embedded network adapter) HPE Ethernet 1Gb 2-port 332i Adapter (Embedded network adapter) HPE Ethernet 1Gb 4-port 331i Adapter (Embedded network adapter) HPE Ethernet 1Gb 4-port 331T OCP3 Adapter (P10100-B21) HPE StoreEasy 1GbE 4-port 332T Adapter (Q2P90A) The following components are affected: HPE Broadcom NX1 Online Firmware Upgrade Utility for Windows Server x64 Editions Version version 5.2.4.0 (cp045014.exe) Agentless Management Service for Windows x64 Version 2.41.0.0 (cp046676.exe)
As a workaround, perform either of the following procedures: Procedure 1 Stop the HPE Agentless Management Service (AMS) by typing "net stop ams" in a command prompt. Run the Service Pack for ProLiant (SPP) with cp045014.exe. Once the update is complete, restart the HPE Agentless Management Service (AMS) by typing "net start ams" in command prompt. Procedure 2 Run Services.msc. Find HPE Agentless Management Service (AMS) service in the list. Right-click on AMS item and stop HPE Agentless Management Service (AMS). Run the Service Pack for ProLiant (SPP) with cp045014.exe Once the update is complete, restart the HPE Agentless Management Service (AMS) by doing right click on the AMS item and start the HPE Agentless Management Service (AMS). This advisory will be updated when additional solutions become available. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .