OPERATIONAL DEFECT DATABASE
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Document Version Release Date Details 2 07/06/2021 Updated Resolution, issue has been addressed with iSUT 2.7.1 (or later). 1 10/20/2020 Original Document Release. After a system reboot, when the Integrated Smart Update Tools (iSUT) service is started by the Operating System, the VMware ESXi CLI OS commands used by iSUT will begin to fail, which will result in a failed Firmware/Software update. The issue is seen when iSUT is running in Auto Mode and it results in firmware update failures as well as individual component failures being reported on Smart Update Manager (SUM), OneView and iSUT CLI interfaces.
Any HPE system running iSUT 2.7.0 for VMware ESXi 6.5, 6.7, 7.0 and 7.0 U1.
This issue has been addressed with iSUT version 2.7.1 (or later) for ESXi. To download the latest iSUT for each ESXi version, perform the following steps: 1.Click the following link: Hewlett Packard Enterprise Support Center . 2.Enter a product name (e.g., "iSUT") in the text search field and wait for a list of Suggested Products to display. From the Suggested Products list displayed, identify the desired product and select it. 3.The page should refresh to display the "DRIVERS AND SOFTWARE" tab and the components that support the selected product. From the "DRIVERS AND SOFTWARE" expandable filter menus on the left side of the page: -Select the Software Type "Application" -Select the Software Sub Type "System Management" -For further filtering if needed select the specific Operating System from the Operating Environment: VMware. 4.Locate and select iSUT version 2.7.1 (or later). Note: To ensure that you have selected the latest version of the firmware/driver, click the Revision History tab to check if a new version of the firmware/driver is available. For more important information, review the Release Notes tab. 5.Click Download. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
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