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An attempt to update the firmware on a NIC from a OneView server profile or Systems Update Manager (SUM) may fail if the NIC driver is disabled in the operating system. In OneView, when using the "Firmware and OS Drivers using Smart Update Tools" option from the server profile, the profile apply task may show as completed but the NIC firmware will not actually get updated and the following alert will be displayed after the profile is applied: "One or more firmware components are inconsistent with the specified firmware baseline. Resolution Power cycle the server and wait for the power on self test (POST) to complete. If the problem persists, re-apply the server profile to update the firmware again." In SUM, when targeting the server via Integrated Lights-Out (iLO), the NIC firmware update attempt will be blocked due to a failed driver dependency. The screenshot below shows a red dot indicating the NIC firmware cannot be installed:
Either of the following software versions: OneView when updating Gen10 NIC firmware using a Service Pack for ProLiant (SPP) built with SUM versions earlier than 8.5.6 SUM versions earlier than 8.5.6 targeting a Gen10 server via iLO to perform NIC firmware updates
This issue is fixed with SUM version 8.5.6 (or later). In SUM version 8.5.6, the NIC firmware will be updated using the UEFI firmware update process and in turn it does not require an operating system NIC driver as a prerequisite. A custom SPP can be created from an existing SPP using SUM 8.5.6 or later as the SUM source. To download the SUM version 8.5.6 (or later), perform the following steps: 1.Click the following link: Hewlett Packard Enterprise Support Center 2.Enter a product name (e.g., " Smart Update Manager") in the text search field and wait for a list of Suggested Products to display. From the Suggested Products list displayed, identify the desired product and select it. 3.The page should refresh to display the "DRIVERS AND SOFTWARE" tab and the components that support the selected product. From the "DRIVERS AND SOFTWARE" expandable filter menus on the left side of the page: -Select the Software Type "Application" -Select the Software Sub Type "System Management" -For further filtering if needed select the specific Operating System from the Operating Environment. 4.Locate and select the SUM 8.5.6 (or later). Note: To ensure that you have selected the latest version of the firmware/driver, click the Revision History tab to check if a new version of the firmware/driver is available. For more important information, review the Release Notes tab. 5.Click Download. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads toservers and options, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.