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HPE OneView version 5.20 will fail to enable OneView Remote Support Insight Online Integration. However, this issue is specific to new installs only.
HPE OneView version 5.20 for new a install of OneView Remote Support Insight Online Integration.
To resolve this issue, perform the following steps, and once complete, use the OneView User Interface (UI) to enable Insight Online Integration. 1.) Enable Remote Support first and let it process to completion. 2.) Use your favorite tool for making REST calls to the OneView system. This example shows the REST call and curl, but it is acceptable to use Postman or some other tool. If using Postman, and the following error appears, go to the Settings and disable "SSL certificate verification". Get a Login Token from OneView Replace $USER with OneView User Replace $PASSWORD with OneView Password Replace $ONEVIEW with OneView IP address REST call POST https://$ONEVIEW/rest/login-sessions with headers: X-API-Version: 1600 Content-type:application/json and body: {"userName":$USER, "password": $PASSWORD} Curl call curl -H 'X-API-Version: 1600' -H 'Content-type:application/json' -X POST -d '{"userName": $USER,"password": $PASSWORD }' https://$ONEVIEW/rest/login-sessions The status returned should be 200 and the response body should contain a sessionID. Delete the current portal registration Replace $SESSION with the sessionID value returned from the Login request REST call DELETE https://$ONEVIEW/rest/support/portal-registration with headers: X-API-Version:1600 Content-type:application/json Auth: $SESSION If-Match: * Curl call curl -H 'X-API-Version: 1600' -H 'Content-type:application/json' -H 'Auth: $SESSION' -H 'If-Match: *' -X DELETE https://$ONEVIEW/rest/support/portal-registration The status returned should be 204. After this call is completed, use the OneView User Interface (UI) to enable Insight Online Integration. RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware and customer replaceable components, proactively via e-mail though Subscriber's Choice. Sign up for Subscriber's Choice at the following url: Proactive Updates Subscription Form. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads to Proliant servers and options, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.