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OPERATIONAL DEFECT DATABASE
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IMPORTANT : The HPE OmniStack 4.0.0 Software bundle provides the latest SSD firmware, HPE Smart Array firmware, and associated drivers that address the issues allowing single drive failures to disrupt system operations. This is considered a critical fix and is required to mitigate the issue detailed below. HPE strongly recommends immediate application of this fix. Neglecting to perform the required action could leave the server in an unstable condition, which could potentially result in the issues described below. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors. IMPORTANT : While the failure mode may appear similar, this issue is unrelated to the SSD failure issue described in this Customer Bulletin released in November 2019. Under certain conditions, Solid State Drives (SSDs) in HPE SimpliVity 380 (all models), HPE SimpliVity 325, and HPE SimpliVity 2600 systems can fail prematurely. In some circumstances, these failures may lead to datastores going offline following multiple timeouts, systems going offline following a single drive failure, or a degradation of HPE SimpliVity storage high availability functionality. These system-level disruptions are the result of premature failures in the SSDs causing unexpected behavior by the storage controller. The storage controller incorrectly responds to the SSD failures, leading to the system-level disruptions. Some workloads may also further exacerbate this issue by increasing the rate of SSD failures.
Any of the following: HPE SimpliVity 380 HPE SimpliVity 325 HPE SimpliVity 2600
Upgrade HPE SimpliVity 380 (all models), HPE SimpliVity 325, and HPE SimpliVity 2600 systems to the HPE OmniStack Software 4.0.0 bundle or later. The HPE OmniStack 4.0.0 Software bundle provides the latest SSD firmware, HPE Smart Array firmware, and associated drivers that address the issues allowing single drive failures to disrupt system operations. IMPORTANT: During or following the SSD firmware upgrades, drives with latent failures may fail out of the system if they cannot be repaired through RAID-level scrubbing mechanisms. This is not necessarily an indication that the systems continue to experience the failure modes described above. For more information about the HPE OmniStack 4.0.0 Software release, see the release notes for your hypervisor configuration: HPE OmniStack 4.0.0 for vSphere Release Notes, https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=a00090802en_us HPE OmniStack 4.0.0 for Hyper-V Release Notes, https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=a00090798en_us To verify interoperability, see the HPE SimpliVity OmniStack Interoperability Guide at http://www.hpe.com/docs/simplivity-interop . RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for HPE systems and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .