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OPERATIONAL DEFECT DATABASE
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IMPORTANT : The System ROM 2.30 upgrade provided in the Resolution is required to prevent unexpected reboot or cold boots from occurring and to address several software security vulnerabilities. HPE recommends performing this upgrade at the customer's earliest possible convenience. Neglecting to perform the recommended action and not performing the recommended resolution could result in the potential for subsequent errors to occur. Any of the following HPE Gen10 servers mentioned in the Scope section below with a System ROM older than version 2.30 and using Fast Fault Tolerant (ADDDC) Advanced Memory Protection Mode may experience an unexpected reboot or cold boot that results in errors being logged. When this occurs, the errors will fall under one of the following scenarios: Scenario 1: The Integrated Management Log will contain entries for Uncorrectable Machine Check Exceptions (UMCE) for Bank 7 or 8 with Status 0xB2000000'00200400. UMCE entry in IML will look similar to the below: Uncorrectable Machine Check Exception (Processor 1, APIC ID 0x00000000, Bank 0x00000008, Status 0xB2000000'00200400, Address 0x00000040'57A6F940, Misc 0x00080A45'37E00086). ACTION:Update the system firmware. If the issue persists, contact support. The above error may be accompanied by other UMCEs. Other observed UMCEs are: Bank 4 MSCOD 0x2E00: Uncorrectable Machine Check Exception (Processor 1, APIC ID 0x00000000, Bank 0x00000004, Status 0xBA000000'2E000402, Address 0x00000000'00000000, Misc 0x00000000'00000000). ACTION:Update the system firmware. If the issue persists, contact support. Bank 3 MSCOD 0x0080: Uncorrectable Machine Check Exception (Processor 1, APIC ID 0x00000000, Bank 0x00000003, Status 0xBE000000'00800400, Address 0xFFFFF802'5D61FA07, Misc 0xFFFFF802'5D61FA07). ACTION:Update the system firmware. If the issue persists, contact support. Bank 0x9, 0xA, or 0xB with Status Bytes 0xFE200000'000C110A: Critical,414,288,0x0005,CPU,0x0003,Hardware,09/17/2019 00:41:12,901: Uncorrectable Machine Check Exception (Processor 1, APIC ID 0x00000000, Bank 0x00000009, Status 0xFE200000'000C110A, Address 0x00000043'B0E4E140, Misc 0x00084026'00402086). ACTION:Update the system firmware. If the issue persists, contact support. Scenario 2: The IML will contain the entries below: Uncorrectable Machine Check Exception (Processor 1, APIC ID 0x00000000, Bank 0x00000004, Status 0xBA000000'2E000402, Address 0x00000000'00000000, Misc 0x00000000'00000000). ACTION:Update the system firmware. If the issue persists, contact support. Uncorrectable Machine Check Exception (Processor 1, APIC ID 0x00000000, Bank 0x00000006, Status 0xBB800000'00000E0B, Address 0x00000000'00000000, Misc 0x00000000'36100000). ACTION:Update the system firmware. If the issue persists, contact support. Uncorrectable PCI Express Error Detected. Slot 3 (Segment 0x0, Bus 0x38, Device 0x5, Function 0x0). ACTION:Update the firmware of the failing device. If the issue persists, replace the device. The Bank and Status fields should match what is shown above. The Uncorrectable PCI Express Error message slot, segment, bus, device, and function fields may not match what is shown above. Scenario 3: The IML will contain the entry below: Unexpected Shutdown and Restart - An undetermined error type resulted in a reboot of the server. ACTION:If issue persists, contact HPE service. NOTE: All of the above scenarios may occur as a result of a known issue specific to Intel CPUs. The Bank 7 and Bank 8 UMCE in Scenario 1 above is the specific reference to this error. The IML entries in Scenario 2 or Scenario 3 do not contain entries for Bank 7 or Bank 8 UMCEs, but they may still be caused by the same known problem.
Any of the following servers with a System ROM older than version 2.30 and using Fast Fault Tolerant (ADDDC) Advanced Memory Protection mode: HPE ProLiant BL460c Gen10 Server Blade HPE ProLiant DL160 Gen10 Server HPE ProLiant DL180 Gen10 Server HPE ProLiant DL360 Gen10 Server HPE ProLiant DL380 Gen10 Server HPE ProLiant DL560 Gen10 Server HPE ProLiant DL580 Gen10 Server HPE ProLiant ML110 Gen10 Server HPE ProLiant ML350 Gen10 Server HPE ProLiant XL170r Gen10 Server HPE ProLiant XL190r Gen10 Server HPE ProLiant XL230k Gen10 Server HPE ProLiant XL270d Gen10 Server HPE ProLiant XL450 Gen10 Server HPE Synergy 480 Gen10 Compute Module HPE Synergy 660 Gen10 Compute Module Note: servers with a System ROM 1.50 and above will have Fast Fault Tolerant (ADDDC) Advanced Memory Protection mode set by default if the server configuration supports it.
This issue is resolved in System ROM version 2.30 (14 Feb 2020) or later. To download the System ROM version 2.30 (or later), perform the following steps: 1.Click the following link: Hewlett Packard Enterprise Support Center . 2.Enter a product name (e.g., " DL580 Gen10") in the text search field and wait for a list of Suggested Products to display. From the Suggested Products list displayed, identify the desired product and select it. 3.The page should refresh to display the "DRIVERS AND SOFTWARE" tab and the components that support the selected product. From the "DRIVERS AND SOFTWARE" expandable filter menus on the left side of the page: -Select the Software Type - "BIOS" -Select the Software Sub Type - "System ROM" -For further filtering if needed - Select the specific Operating System from the Operating Environment. 4.Locate and select the System ROM 2.30 (or later). Note: To ensure that you have selected the latest version of the firmware/driver, click the Revision History tab to check if a new version of the firmware/driver is available. For more important information, review the Release Notes tab. 5.Click the Download button. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for HPE systems and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .