Info
Document Version
Release Date
Details
4
August 12, 2020
Revised the Resolution section regarding the software that resolves the issue and removed the Workaround section.
3
September 28, 2020
Revised the Resolution section.
2
April 30, 2020
Revised the Resolution section.
1
February 10, 2020
Original Document Release.
An issue has been identified with HPE StoreOnce Systems running software versions 3.16.x and earlier where data corruption may occur if an upgrade to 3.18.x and later is attempted while the system is reporting as degraded and, for example, is performing:
Parity initialization
Rebuild from a failed HDD
IMPORTANT
: Currently, the upgrade process will abort if the storage system reports any status as "failed;" however, a degraded condition will not trigger the upgrade process to stop.
See the Workaround section below, or refer to the "Verifying hardware and system status" section of the
HPE StoreOnce 3.16.x and 3.18.x Software Upgrade Guide
prior to upgrading from 3.16.x or earlier to 3.18.x or later. Do not proceed with the upgrade if any degraded status is reported.
Scope
The following HPE StoreOnce products running software version 3.16.x and earlier are affected by this issue:
Multi-node systems:
BB896A: HPE StoreOnce 6500 Backup
BB918A: HPE StoreOnce 6600 System
BB918B: HPE StoreOnce 6600 HIT System
Single node systems:
BB877A: HPE StoreOnce 2700 Backup
BB910A: HPE StoreOnce 2900 Backup
BB913A: HPE StoreOnce 3100 System
BB922A: HPE StoreOnce 3520 System
BB914A: HPE StoreOnce 3540 System
BB878A: HPE StoreOnce 4500 Backup
BB879A: HPE StoreOnce 4700 Backup
BB903A: HPE StoreOnce 4900 Backup
BB915A: HPE StoreOnce 5100 System
BB915B: HPE StoreOnce 5100 HIT System
BB917A: HPE StoreOnce 5500 System
Resolution
This issue is resolved in HPE StoreOnce software version 3.18.20.
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