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Document Version Release Date Details 2 04/22/2020 Resolution section has been updated with additional details. 1 10/16/2019 Original Document Release. On HPE ProLiant Gen9 or Gen10 server configured with any of the network adapters listed in the Scope section below, with firmware combo image v7.17.71 (or prior); the network adapters may not report Physical Layer (PHY) increased temperatures on the devices to the server via iLO. When this occurs, the system does not provide adequate cooling for proper operation, resulting in error conditions in the Integrated Management Log (IML), possible link loss, or hardware failures. The following conditions may be experienced when this issue occurs: HPE ProLiant Gen10 servers configured with an HPE Ethernet 10Gb 2-port 530T Adapter The server may log one of the following Uncorrectable Machine Check Exception (UMCE) errors in the Integrated Management Log (IML) with PCI Express Errors logged after the associated UMCE indicating hardware failures of the device: Uncorrectable Machine Check Exception (Processor 1, APIC ID 0x00000000, Bank 0x00000006, Status 0xBB800000'00000E0B, Address 0x00000000'00000000, Misc 0x00000000'36000000). ACTION: Update the system firmware. If the issue persists, contact support. Uncorrectable PCI Express Error Detected. Slot x (Segment x, Bus xx, Device x, Function x). Uncorrectable Error Status: 0x4020 ACTION: Update the firmware of the failing device. If the issue persists, replace the device or Uncorrectable Machine Check Exception (Processor 1, APIC ID 0x00000000, Bank 0x00000006, Status 0xBB800000'00000E0B, Address 0x00000000'00000000, Misc 0x00000000'10000000). ACTION: Update the system firmware. If the issue persists, contact support. Uncorrectable PCI Express Error Detected. Slot x (Segment x, Bus xx, Device x, Function x). Uncorrectable Error Status: 0x20 ACTION: Update the firmware of the failing device. If the issue persists, replace the device. or Uncorrectable Machine Check Exception (Processor 1, APIC ID 0x00000000, Bank 0x00000006, Status 0xBB800000'00000E0B, Address 0x00000000'00000000, Misc 0x00000000'60000000). ACTION: Update the system firmware. If the issue persists, contact support. Uncorrectable PCI Express Error Detected. Slot x (Segment x, Bus xx, Device x, Function x). Uncorrectable Error Status: 0x4000 ACTION: Update the firmware of the failing device. If the issue persists, replace the device. HPE ProLiant Gen9 servers configured with an HPE Ethernet 10Gb 2-port 530T Adapter The servers may log an Unrecoverable System Error (NMI) with the same PCI Express errors as were logged with Gen10 indicating hardware failure of the device: Unrecoverable System Error (NMI) has occurred. System Firmware will log additional details in a separate IML entry if possible Uncorrectable PCI Express Error (Slot x, Bus x, Device x, Function x, Error status 0x00000020) or Uncorrectable PCI Express Error (Slot x, Bus x, Device x, Function x, Error status 0x00104020) or Uncorrectable PCI Express Error (Slot x, Bus x, Device x, Function x, Error status 0x00004020) HPE ProLiant Gen9 or Gen10 servers configured with an HPE FlexFabric 10Gb 2-port 533FLR-T Adapter The server may experience a power related event as a result of the hardware failure and will display either of the following error conditions in the Integrated Management Log (IML): Server Critical Fault (Service Information: Standby Fault, Flexible LOM, LOM 1 VRD (11h)) ACTION: Gather necessary information and create a support case using Active Health System Viewer (AHSV). Or Server Critical Fault (Service Information: Runtime Fault, Flexible LOM, LOM 1 VRD (21h)) ACTION: Gather necessary information and create a support case using Active Health System Viewer (AHSV).Power Fault Detected - FlexLOM 1 ACTION: Unplug the server (or remove the server if a blade or SL-server) HPE ProLiant Gen10 servers configured with an HPE FlexFabric 10Gb 2-port 536FLR-T The server may shut down and log the following message in the Integrated Management Log (IML): "Critical Temperature Threshold Exceeded ACTION: Be sure the fan configuration meets the functional requirements of the server. See the server documentation." Note: For additional information, refer to the following advisory: https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-a00052011en_us HPE ProLiant Gen9 or Gen10 servers configured with an HPE StoreFabric CN1100R 10GBASE-T Dual Port Converged Network Adapter The temperature events for this network adapter may not be noticeable, but the original manufacturing vendor has confirmed that this network adapter is affected.
Any HPE ProLiant Gen9 or Gen10 server configured with any of the following network adapters with firmware combo image v7.17.71 (or prior): HPE Ethernet 10Gb 2-port 530T Adapter HPE FlexFabric 10Gb 2-port 533FLR-T Adapter HPE FlexFabric 10Gb 4-port 536FLR-T Adapter HPE StoreFabric CN1100R 10GBASE-T Dual Port Converged Network Adapter
IMPORTANT INFORMATION: If any hardware failure similar to the ones described in the Description section above is experienced on servers configured with an HPE Ethernet 10Gb 2-port 530T Adapter or HPE FlexFabric 10Gb 2-port 533FLR-T Adapter; proceed with the replacement of the affected network adapter before proceeding with the firmware upgrade . Upgrading the firmware on the replacement network adapter will prevent the recurrence of this error condition. For network adapters that are not currently in a failed state and/or reporting any of the Uncorrectable Machine Check Exception (UMCE), Uncorrectable PCI Express Error (PCIe Error), Server Critical fault, or Unrecoverable System Error (NMI) listed the Description section above, the firmware on the network adapter must be updated to combo image version 7.17.80 or 7.18.27 (or later) in order to prevent a hardware failure from occurring with the network adapter. For more information about high fan speed and possible automatic Operating System Shutdown due to overheat conditions caused by the Firmware image version 7.18.26, refer to the following Customer advisory: (Revision) HPE Network Adapters - On HPE ProLiant Gen10 Servers Configured With Certain HPE Network Adapters With Firmware Combo Image v7.18.26, System Fan Speed Increase and Possible System Shutdown Are Experienced Due to Overheat Conditions To request a replacement of the network adapter, click on the following URL to locate the HPE Customer Support phone number in your country: https://h20195.www2.hpe.com/v2/Getdocument.aspx?docname=A00039121ENW To fix and prevent this issue, download and install firmware combo image v7.17.80 (or later) included in of the following component URLs: HPE QLogic NX2 Online Firmware Upgrade Utility for Windows Server x64 Editions Version 5.4.0(B) https://downloads.hpe.com/pub/softlib2/software1/sc-windows/p1841396920/v164732/cp039444.compsig https://downloads.hpe.com/pub/softlib2/software1/sc-windows/p1841396920/v164732/cp039444.exe HPE QLogic NX2 Online Firmware Upgrade Utility for Linux x86_64 Version 2.24.16 https://downloads.hpe.com/pub/softlib2/software1/sc-linux-fw/p1699001826/v164727/firmware-nic-qlogic-nx2-2.24.16-1.1.x86_64.compsig https://downloads.hpe.com/pub/softlib2/software1/sc-linux-fw/p1699001826/v164727/firmware-nic-qlogic-nx2-2.24.16-1.1.x86_64.rpm HPE QLogic NX2 Online Firmware Upgrade Utility for VMware Version 1.24.17 https://downloads.hpe.com/pub/softlib2/software1/sc-linux-fw/p1955087049/v164728/CP039443.compsig https://downloads.hpe.com/pub/softlib2/software1/sc-linux-fw/p1955087049/v164728/CP039443.zip IMPORTANT NOTE: Firmware combo image v7.17.80 (or later) is only supported with Operating System Drivers at April 02, 2019 versions, which can be downloaded from http://support.hpe.com . This issue is Fix on Failure Only Proactive replacement is neither necessary nor authorized. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .