OPERATIONAL DEFECT DATABASE
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After a server is added to HPE OneView, changing the serial number or product ID in the ROM-Based Setup Utility (RBSU) may cause various issues to occur after a server or enclosure refresh operation: Any ProLiant Server Blade or HPE Synergy server will be removed from OneView's inventory (when the serial number or product ID is changed) and if the server has a server profile, the server profile connections will be un-deployed, which will result in an outage condition. Rack-based servers will appear unmanaged and lose the connection to the Integrated Lights-Out (iLO) on the server that had the serial number or product ID changed. This issue will most likely occur after a system board is replaced and the replacement system board has pre-populated values for the serial number and/or system ID . The replacement system board should contain blanks, because these blanks will cause OneView to generate an alert message to enter the values contained on the server's pull tab. Otherwise, OneView will view the device as a new server. The following error message will also be displayed when this occurs on a Server Blade or Synergy server: The server hardware was removed from the enclosure or UUID of the server hardware does not match the actual hardware in the enclosure . The following error message will be displayed when this issue occurs on a rack-based server: The specified iLO management processor does not manage the expected server . The error messages will occur, as well as inventory removal or the iLO management loss during the server or enclosure refresh after the serial number is changed, because OneView will detect the server UUID as being different from its inventory. To further validate this issue, the appliance debug logs can be used. In OneView Version 4.20 or later, the debug logs can be accessed by selecting the "Settings" page. Then select the "View Diagnostics tools" page found under "Diagnostics". After the page appears, enter the strings in bold into the ciDebug log filter box and click "View ciDebug log" to verify if there is a match: If there is a match to this condition, the results will be found in the ciDebug log about the time the server is removed from OneView's inventory. The keywords in the following example in bold should be used in the filter to determine if a match to the issue: 2018-08-20 13:56:54.725 UTC,WARN ,psrm-web,psrm,com.hp.ci.mgmt.psrm.server.hp.actions.strategy.refresh.BaseRefreshStrategy,ee364bb0-d3d4-42e6-a692-1ebf53d0799b,fullRefreshServerExecutor_383423,handleNonMatchingUuids():1404,[Refresh] UUID Does Not Match - current UUID [38345953-4730-5848-3833-4E5030383137] -- UUID from DeviceModule [39313738-3034-5A43-3338-3131534A3031] Will Remove this server 2018-08-20 13:57:10.828 UTC,INFO ,psrm-web,psrm,com.hp.ci.mgmt.psrm.server.hp.actions.strategy.refresh.BaseRefreshStrategy,ee364bb0-d3d4-42e6-a692-1ebf53d0799b,fullRefreshServerExecutor_383423,completeRefresh():1469,[Refresh/final update] taskErrors in the refresh task [ EM_UUID_NOT_MATCHING ] for server [server{id=38345953-4730-5848-3833-4E5030383137, name=D21-MID2, bay 5, MP HostInfo=HOSTNAME(ILOHX83NP0817) IPv4(1)={ 10.28.101.234<Static> } IPv6(1)={ fe80:0:0:0:eeeb:b8ff:fe93:6866<LinkLocal_Required> } PREFER(IPv6)}]
Any HPE OneView versions earlier than version 4.20 that manage any ProLiant Server Blades (BL), ProLiant Rack Servers (DL, ML, XL) or HPE Synergy servers.
This issue is fixed by upgrading to HPE OneView 4.20 or later: https://h20392.www2.hpe.com/portal/swdepot/displayProductInfo.do?productNumber=Z7550-63180 For OneView Version 4.20 or later, this condition will be detected and an alert message will be generated as expected. The server will not be removed from inventory. OR If an upgrade is not possible, as a workaround, follow the information below: OneView Versions Earlier Than Version 4.20 If a system board needs to be replaced, be sure to follow the appropriate procedures below for the specific rack-based server or server blade to ensure it is properly identified by OneView and is not inadvertently removed. ProLiant Server Blade (in an HPE BladeSystem c7000 Enclosure) or HPE Synergy Enclosure Procedures Perform the following steps for a ProLiant Server Blade in a c7000 or HPE Synergy Enclosure system board: If a profile is applied to the server, unassign the server profile before removing the server blade for maintenance. Swap the system board. Insert the repaired server blade. Connect to the system console and power on the server blade. Enter the RBSU by selecting F9 during POST. Modify the Product ID and Serial Number to match the system tags. Save the setting. Allow the system to go completely through POST. Power off the server blade. 1If this is a server blade in a c7000 enclosure, either perform an E-fuse server reset or remove the server blade. Re-insert the server blade and wait for the Onboard Administrator (OA) to discover the blade. In OneView, refresh the server and verify that the serial number and product ID match the system tags. 1f there was a profile applied to the server, it can now be re-applied. Use the server normally. Rack-based Server Procedures Perform the following steps for a Rack-based Server: If a profile is applied to the server, unassign the server profile before removing the server for maintenance. Swap the system board. Do not configure the HPE Integrated Lights-Out (iLO) on a new system board until the Product ID and Serial Number are set. Connect to the system console and power on the server. Enter the RBSU by selecting F9 during POST. Modify the Product ID and Serial Number to match the system tags. Save the setting. Allow the system to go completely through POST. Power off the server. Configure the iLO network settings and user accounts as necessary. In OneView, refresh the server and verify that the serial number and product ID match the system tags. If the iLO IP or Credentials have changed, the refresh will fail. Refresh the server again and a prompt will be displayed for a new IP address and credentials. If there was a profile applied to the server, it can now be re-applied. Use the server normally. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for HPE systems and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .
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