OPERATIONAL DEFECT DATABASE
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IMPORTANT : This drive firmware HPG1 is considered a critical fix and is required to address the issue detailed below. HPE strongly recommends immediate application of this critical fix. Neglecting to perform the required action could leave the server in an unstable condition, which could potentially result in sub-optimal server performance or data loss. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors. In rare instances, there is a potential data integrity risk and performance drop issue for certain HPE Gen9/Gen10 server platforms when they are configured with specific HPE SATA 6G PM883 Solid State Drive (SSD) models as listed in the Scope section below. For more details, refer to the drive firmware Release Notes for the version with this fix listed in the Resolution section.
Any of the HPE ProLiant, Apollo or Synergy servers listed under the Platforms Affected section and configured with the following drive models are potentially impacted: Description HPE Model Number Option Kit HPE 240GB SATA 6G RI SFF SC DS SSD VK000240GWSRQ P04556-B21 HPE 480GB SATA 6G RI SFF SC DS SSD VK000480GWSRR P04560-B21 HPE 960GB SATA 6G RI SFF SC DS SSD VK000960GWSRT P04564-B21 HPE 1.92TB SATA 6G RI SFF SC DS SSD VK001920GWSRU P04566-B21 HPE 3.84TB SATA 6G RI SFF SC DS SSD VK003840GWSRV P04570-B21
HPE has released firmware version HPG1, which prevents the issue from occurring and corrects the anomalies described in the Release Notes below. Upgrade all drive models on server models specified in the Scope section to the firmware version HPG1. Download the firmware from the links below, depending on the Operating System installed: Windows: https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_75283aa6d44e4adfb17503c29a Linux: https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_b32102dbcead42d1894e4e2306 VMware: https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_b95c7b9b39f248f99516fea07f Release Notes Fixes Addressed a sustained write performance by improving the efficiency of background tasks. Addressed a rare occurrence of a data loss issue during a sudden power event. Addressed a rare occurrence of a Data Management Error after an interface reset when the device's Software Setting Prevention (SSP) is disabled. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for HPE systems and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .
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