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OPERATIONAL DEFECT DATABASE
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Document Version Release Date Details 2 10/25/2019 Issue resolved in firwmare release 1.5.11.0 for the HPE Synergy 12Gb Connection Module. 1 02/11/2019 Original Document Release. On HPE Synergy Gen9/Gen10 Compute Modules, the SATA drives attached to the modules may fail when an HPE Synergy 12G Connection Module undergoes an HPE OneView Orchestrated firmware update or a soft reset. Though the disks themselves are not faulty, the datapaths to those drives go down and come back up. This interruption causes the associated logical drives to go into a Failed state. With HPE Synergy Gen10 Compute Modules, the SATA volume failure is likely to occur during an Orchestrated firmware update of the HPE Synergy 12Gb Connection Module, with the following HPE OneView procedure/preconditions leading to the fault: Create a SAS Logical Interconnect (LI) Create a server profile, with one or more logical JBODs using SATA drives Start an Orchestrated firmware update of the HPE Synergy 12Gb Connection Module. During the HPE Synergy 12Gb Connection Module reset, drives fail at the HPE Synergy Gen10 Compute Module's Smart Array controller. With HPE Synergy Gen9 Compute Modules, the SATA volume failure is likely to occur during a soft reset of the HPE Synergy 12Gb Connection Module, with the following OneView procedure/preconditions leading to the fault: Create a SAS LI Create a server profile, with one or more logical JBODs using SATA drives Soft reset the HPE Synergy 12Gb Connection Module. During the HPE Synergy 12Gb Connection Module reset, drives fail at the HPE Synergy Gen9 Compute Module's Smart Array controller. When this issue occurs, the HPE OneView Activity Log will indicate "Physical drive status is now failed for drive at location Port x Box y Bay z connected to controller in Slot w" alert". Smart Storage Administrator displays the error message: "HDD at Port x: Box y : Bay z is bad or missing. To correct this problem, check the data and power connections to the physical drive. For more information, generate a diagnostics report":
Any HPE Synergy Gen9/Gen10 Compute Module configured with an HPE Synergy 12Gb Connection Module with firmware 1.4.6.0 (or earlier).
This issue has been resolved in the firwmare release 1.5.11.0 for the HPE Synergy 12Gb Connection Module, which is part of the HPE Synergy Custom SPP 2019.03.20190401 (or later). To obtain this firmware version and check the latest information on HPE Synergy releases, visit https://techhub.hpe.com/us/en/enterprise/docs/index.aspx?doc=/eginfolib/synergy/sw_release_info/index.html . Important Information if Running a Firmware Version Prior to 1.5.11.0 Preventing the issue: Prior to starting an Orchestrated firmware update on the HPE Synergy 12Gb Connection Module, power-down the HPE Synergy Gen9/Gen10 Compute Modules that are zoned to the SATA volumes Recovery: Reboot the HPE Synergy Gen9/Gen10 Compute Modules that report failed SATA volumes, and re-enable the affected SATA volumes from Smart Storage Administrator. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .