Launching soon: The world's first vendor agnostic bug scrubLearn more & join waitlist
OPERATIONAL DEFECT DATABASE
...
...
Document Version Release Date Details 3 02/15/2019 Description and Scope updated. Issue can be seen on HPE Smart Array P-Series Gen10 SR Controllers with or withouth SR SmartCache being configured. Refer to the Resolution for details on the fix. 2 02/05/2019 Resolution updated. Issue resolved in HPE Intelligent Provisioning 3.22. 1 01/22/2019 Original Document Release. IMPORTANT : HPE strongly recommends to avoid running a QUICK test in the Hardware Validation Tool until HPE Intelligent Provisioning 3.22 is installed, in order to avoid data loss. By disregarding this notification and performing this action, the customer accepts the risk of incurring future related errors. HPE Smart Array P-Series Gen10 SR Controllers may experience data loss on reboot after running a QUICK test in Hardware Validation Tool (HVT), which is provided in Intelligent Provisioning (IP) 3.20 and 3.21. One or more of the following error messages will be seen during POST. These errors also will be logged in Integrated Management Log (IML): 1793-Slot 0 Drive Array - Data in Write-Back Cache has been lost. Action: Verify the integrity of the data on the drive. Backup and restore data if necessary. Perform orderly shutdowns to avoid leaving data in the cache. 1795-Slot 0 Drive Array - Write-Back Cache Configuration Error - Data does not correspond to this drive array. Caching is temporarily disabled. Action: Using a configuration utility match the write-back cache to the correct drive array clear the data in the write-back cache. 1831-Slot 0 Drive array - Data in Write-Back SmartCache has been lost. Action: Restore data from backup. Note : This issue is reported and experienced on systems with HPE Smart Array P-series Gen10 SR Controllers with SR SmartCache configured, but is not limited to this configuration.
HPE Gen10 server platforms running Intelligent Provisioning version 3.20 or 3.21 and configured with any of the HPE Smart Array P-Series Gen10 SR controllers listed below are exposed to data loss on reboot after running a QUICK test in HVT: HPE Smart Array P408i-a SR Gen10 HPE Smart Array P408i-p SR Gen10 HPE Smart Array P408e-p SR Gen10 HPE Smart Array P816i-a SR Gen10 HPE Smart Array P204i-c SR Gen10 HPE Smart Array P408i-c SR Gen10 HPE Smart Array P416ie-m SR Gen10 HPE Smart Array P408e-m SR Gen10 HPE Smart Array P204i-b SR Gen10
This is not a hardware issue, do not replace any hardware. This issue has been resolved in HPE Intelligent Provisioning 3.22, available for download at https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_49c1286bcd954376a00d0484e8#tab5 . HPE strongly recommends NOT TO run a QUICK test in the HVT on these systems until HPE Intelligent Provisioning 3.22 has been installed. The following workarounds are available if this issue is encountered: To recover the logical drives, reboot the system two times to clear all POST error messages and restore data from the backup. If reboot does not recover the logical drives and the POST error messages are still present, clear the smart array controller configuration using Smart Storage Administrator (SSA) and then reconfigure the logical drives and restore the data from a backup. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .