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On some ProLiant XL190r Gen10 and XL170r Gen10 servers (in an Apollo 2000 Chassis) and ProLiant XL450 Gen10 servers (in an Apollo 4500 Chassis) running HPE Apollo Gen10 Chassis Controller version prior to 1.3.19 may see the Smart Array (SA) Controller cache disabled due to a battery communication issue between the Smart Storage battery and the HPE Apollo Gen10 Chassis Controller.All standard tools such as Smart Array Storage Administrator (SSA), Integrated Management Log (IML),HPE Integrated Lights Out 5 (iLO5), Array Diagnostics Utility (ADU) etc. will report SA cache as disabled.When this communication error occurs, slow I/O performance may be observed and the following error messages or similar messages may be displayed:IML (Multiple entries)Slot 2 Smart Array - Cache Status: Disabled (Error Code: Missing Battery Cable)1797-Slot 2 Drive Array - Write Back Cache Backup Previously Failed. Caching is disabled. Action: Replace the Cache ModulePOST (On every system boot)1797-Slot 2 Drive Array - Write Back Cache Backup Previously Failed. Caching is disabled. Action: Replace the Cache ModuleADU ReportConsolidated Error Report:Controller: HPE Smart Array P408i-p SR Gen10 in slot 2Severity: WarningMessage: A cache backup failure has occurred. Please run the "Re-enable Cache Module" operation to enable the cache.Controller: HPE Smart Array P408i-p SR Gen10 in slot 2Severity: CriticalMessage: The cache is permanently disabled.
Any ProLiant XL190r Gen10 or ProLiant XL170r Gen10 server in an Apollo 2000 Chassis or a ProLiant XL450 Gen10 server in an Apollo 4500 Chassis running HPE Apollo Gen10 Chassis Controller version prior to 1.3.19 and configured with an HPE Smart Array controller and HP Smart Storage Battery.
Perform the following steps in order.1. Upgrade HPE Apollo Gen10 Chassis Controller Firmware Version to 1.3.19 (or higher).Linux:https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_b66ffb1049b942df8766a16d63#tab1Windows:https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_eb5d9b63b3b747a6beee96b412#tab12. Power down the servers and remove the power cables from the HPE Apollo Gen10 Chassis. Wait 30 seconds and then re-attach the power cables. Wait 2 minutes.3. Boot the servers in SSA from Intelligent Provisioning to re-enable the Smart Array cache.4. Reboot the servers.NOTE:Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:Proactive Updates Subscription Form.NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to theNavigation Tips document.SEARCH TIP: For hints on locating similar documents on HPE.com, refer to theSearch Tips Document.
Operating Systems Affected:Not Applicable
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