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OPERATIONAL DEFECT DATABASE
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Version Release Date Details 2 10/03/2018 The Workaround is now the Resolution. 1 06/27/2018 Original Document Release. A successful NetBackup 8.0 backup job may be reported as failed in the HPE Recovery Manager Central Software for Microsoft Exchange (RMC-E) activity log because it cannot locate the backup image on the backup server due to an incompatible filter condition. The error code and message used when reporting this failure are RMCE -14 and Failed to create MS Exchange Backup, respectively. Not all of these errors correspond to this issue. Therefore, it is necessary to check the NetBackup administration console to determine if the backup job was successful. The following image shows the error reported by RMC: The following image shows the backup image reported by NetBackup 8.0: There should be a backup image with a "Backup Date/Time" value slightly later than the RMC activity logs "Created At" field if RMC-E encountered this issue.
This issue affects all Recovery Manager Central Software 5.0.x installs, but only the Exchange integration with NetBackup 8.0 as a backup target. Other integration targets (such as SQL, Oracle, and VMWare) are unaffected. Other ISV backup targets, including other versions of NetBackup, used with Exchange are also unaffected by this issue.
There are three parts to this section. Part A contains directions you can follow to restore backups that are affected by this issue. Parts B and C contain directions you can follow to prevent the issue arising again without a resolution being provided in a software release. A. Existing backups that have been affected by this issue may be restored and managed through the NetBackup Administration Console like other backups: Open the NetBackup Administration Console. Select Backup, Archive, and Restore from the side menu, and ensure the Restore Files tab is selected. Ensure the "Source Client" filter setting matches your client and the "Policy Type" filter is set to MS-Windows . (You may need to change the Source Client filter to match your client's NETBIOS/host name instead of the FQDN.) Ensure the date/time filter range will include your backup: Open C:\RMC\Snapshot_Mounts under your backup server, and use the Backup Date field to identify and select the subdirectories containing the corresponding backup: Click the Restore button, and select the Restore everything to a different location option in the dialog that opens. Fill in the location where you want the restored files placed. Click the Start Restore button, and wait for the restore to complete. B. The first step to prevent the issue occurring in the future is to set the Date Format to English (United States ). Open the Control Panel. Select Clock, Language, and Region and then Language, or select Language directly if it is already displayed. Select Change date, time, or number formats from the side menu. Under the Formats tab, select the drop-down box for format selection at the top and select English (United States) : Click OK . C. If the issue persists, correct the client identifier reported in the Windows registry: Open the Windows "Run" dialog box and enter regedit . Click OK . Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\NetBackup\CurrentVersion\Config : Edit the value named "Client_Name" to remove the first dot and everything following it, and click OK . NOTE: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.