OPERATIONAL DEFECT DATABASE
...
...
Document VersionRelease DateDetails207/16/2017Removed Gen10 CMA reference from the Description and Resolution and replaced it with Gen9/10 CMA. Added a document reference ID in the Resolution section.105/14/2018Original Document Release.Some ball bearing rails and accessories are not compatible with other ball bearing rails and accessories on ProLiant servers.1U Ball Bearing Rail Kit Compatibility with Rail AccessoriesThe compatibility of the Gen8 ball bearing Rails (Spares Kit 679368-001 and Option Kit 663201-B21) are only functional with Gen8 Cable Management Arms (CMAs) (Spares Kit 651089-001 and Option Kit 663203-B21. Gen8 or Gen9 Ball Bearing Rails cannot be paired with a Gen9/10 CMA, because the rails will not physically attach. Gen10 Ball Bearing Rails (Spares Kit 679368-002 and Option Kit 872252-B21) are not backwards compatible with Gen8 CMAs (651089-001 and 663203-B21).1U Ball Bearing Rail Kit Compatibility with ProLiant DL ServersProLiant Gen8 through ProLiant Gen10 DL-series 1U servers can leverage the Gen10 Rails and Gen9/10 CMAs. However, the Gen8 and Gen9 rails or CMAs are not forward compatible and cannot be used on Gen10 Servers.
Any ProLiant Gen8 and Gen9 servers pairing rail kits with CMAs.
Since some rail kits are incompatible with all CMAs, it is not possible to order a mix of Gen8/9 rails with Gen9/10 CMAs, or to order Gen10 rails with Gen8/9 accessories.If a mix of Gen10 and Gen8 rail products have inadvertently been received, the incorrect components must be replaced with compatible accessories.Replacement Spare Part Number:- Gen8 BB SFF Rail: 675042-001- Gen8/Gen9 CMA: 675043-001Contact HPE Support to proceed with the replacement and reference Document ID: a00047072.Click on the following URL to locate the HPE Customer Support phone number in your country:https://h20195.www2.hpe.com/v2/Getdocument.aspx?docname=A00039121ENWNOTE:Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:Proactive Updates Subscription Form.NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to theNavigation Tips document.SEARCH TIP: For hints on locating similar documents on HPE.com, refer to theSearch Tips Document.
Operating Systems Affected:Not Applicable
No external links available for this bug
Click on a version to see all relevant bugs
Hewlett Packard Enterprise Integration
Learn more about where this data comes from
Bug Scrub Advisor
Streamline upgrades with automated vendor bug scrubs
BugZero Enterprise
Wish you caught this bug sooner? Get proactive today.
