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Document Subtype: Product Change Notification Severity: High Document ID: a00043720en_us Last Updated: 2018-03-19 Document Version: 1 DETAILS OF CHANGE HPE will no longer sell services for Citrix XenApp and XenDesktop (Virtual Desktop Infrastructure) as of July 31, 2018. See the table below for the affect product numbers. COMPONENT VERSION Product Numbers Affected: H5A71AS HP Citrix XenDesktop/XenApp 100 Seats SW Support H5A72AS HP Citrix XenDesktop/Xen App 500 Seats SW Support H5A73AS HP Citrix XenDesktop/XenApp 1000 Seats SW Support H5A74AS HP Citrix XenDesktop/XenApp 2000 Seats SW Support H5A75AS HP Citrix XenDesktop/XenApp 5000 Seats SW Support In addition, the following list of products will no longer be supported: XenApp for Windows Server 2008R2 XenApp for Windows Server 2008R2 XenApp for Windows Server 2008 XenApp for Windows Server 2003 (including R2) or Presentation Server for Windows XenDesktop XenServer SUPPORT URL https://www.citrix.com/support/ REASON FOR CHANGE HPE Systems Integrator contract with Citrix for these products has ended. IMPACT OF CHANGE There is no contract renewal for these Service Only Goods provided by HPE. Customers will need to contact Citrix directly for their support. Product Numbers Affected: H5A71AS HP Citrix XenDesktop/XenApp 100 Seats SW Support H5A72AS HP Citrix XenDesktop/XenApp 500 Seats SW Support H5A73AS HP Citrix XenDesktop/XenApp 1000 Seats SW Support H5A74AS HP Citrix XenDesktop/XenApp 2000 Seats SW Support H5A75AS HP Citrix XenDesktop/XenApp 5000 Seats SW Support In addition, the following list of products will no longer be supported: XenApp for Windows Server 2008R2 XenApp for Windows Server 2008R2 XenApp for Windows Server 2008 XenApp for Windows Server 2003 (including R2) or Presentation Server for Windows XenDesktop XenServer DATE OF CHANGE Effective Date: 2018-08-01 Hardware Platforms Affected: Citrix Essentials for XenServer Solution - HPE Edition, HPE Application Virtualization Software with Citrix XenApp Components Affected: Not Applicable REVISION HISTORY 1.0 ©Copyright 2025 Hewlett Packard Enterprise Development LP Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.
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