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OPERATIONAL DEFECT DATABASE
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Document Version Release Date Details 2 05/25/2021 Updated the Resolution section. 1 03/01/2018 Original Document Release. On an HPE ProLiant WS460c Gen9 server, HPE Synergy 480 Gen9 Compute Module, HPE ProLiant m710x Server Cartridge or HPE ProLiant m510 Server Cartridge running Microsoft Windows 10 Build 1709 (Fall Creators Update), the operating system installation stops responding while on the graphics screen displaying the "Hewlett Packard Enterprise" logo page:
Any HPE ProLiant WS460c Gen9 server, HPE Synergy 480 Gen9 Compute Module, HPE ProLiant m710x Server Cartridge or HPE ProLiant m510 Server Cartridge running Microsoft Windows 10 Build 1709 (Fall Creators Update).
This is a known issue to Microsoft and Hewlett Packard Enterprise. A fix for this issue has been documented by Microsoft in a Knowledge Base article, KB 4055537 and can be found on the Microsoft website: https://support.microsoft.com/en-us/help/4055537/config-initialization-failed-error-when-installing-windows-server NOTE: KB 4055537: Contains instructions for slipstreaming to update to create a new .iso image that will install on affected servers. KB 4056892: The patch is in the Windows Server 10 version 1709 January cumulative update. If installing Windows Server 1709 install media, is required to slipstream update to the base 1709 image. The issue is resolved in the January 3, 2018 -KB4056892 (OS Build 16299.192) release available at: https://support.microsoft.com/en-us/help/4056892 If immediate support is required, request assistance directly from Microsoft support and reference Knowledge Base article KB 4055537. To contact Microsoft support, refer to: https://support.microsoft.com/en-us/assistedsupportproducts - Type 1709 in the dialog box and select either Standard or Datacenter. - Complete the remaining questions to create a support case in order to receive the update. IMPORTANT: This is only an issue with Windows 10 Server 1709 (Semi-annual Channel Release). Note that this issue only occurs on HPE ProLiant WS460c Gen9 server, HPE Synergy 480 Gen9 Compute Module, HPE ProLiant m710x Server Cartridge or HPE ProLiant m510 Server Cartridge and impacts Windows 10 and Windows Server 2016. For a related advisory on Windows Server 2016, refer to: a00037880en_us: https://support.hpe.com/hpsc/doc/public/display?sp4ts.oid=null&docLocale=en_US&docId=emr_na-a00037880en_us NOTE : One or more of the links above will take you outside the Hewlett Packard Enterprise web site. HPE does not control and is not responsible for information outside of the HPE web site. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .