Info
Document Version
Release Date
Details
2
03/20/2018
Updated resolution with permanent fix, Superdome Flex Firmware Version 2.4.98
1
12/19/2017
Original document release
On an HPE Superdome Flex server, when the Embedded Rack Management Controller (eRMC) is under a heavy computing load, COLLECT DEBUG and UPLOAD DEBUG may take over two hours to produce a compressed lighthouse log file. This can occur if orphan processes are left behind by root shell access.
This only occurs in rare instances, because firmware blocks root access from external interfaces. If the eRMC stays sluggish for over 10 to 15 minutes, rebooting the eRMC will clean up the orphan processes.
Scope
Any HPE Superdome Flex server.
Resolution
Superdome Flex firmware version 2.4.98 corrects this issue:
https://www.hpe.com/global/swpublishing/MTX-ff24d5a5dfab4143bc7561f8e5
As a workaround, allow the UPLOAD DEBUG or COLLECT DEBUG to complete, then run REBOOT RMC to reboot the eRMC.
RECEIVE PROACTIVE UPDATES
: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:
Proactive Updates Subscription Form.
NAVIGATION TIP
: For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the
Navigation Tips document
.
SEARCH TIP
: For hints on locating similar documents on HPE.com, refer to the
Search Tips Document
.
