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OPERATIONAL DEFECT DATABASE
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Document Version Release Date Details 3 02/04/2018 KB article information updated and link included. 2 12/19/2017 KB article posted date changed to January 9, 2018. 1 12/04/2017 Original Document Release. While installing the Windows Server 1709 Operating System on an HPE ProLiant Gen9 server, the operating system installation stops responding while on the graphics screen displaying the “Hewlett Packard Enterprise” logo page after loading the installation files.
Any HPE ProLiant Gen9 server with Windows Server 1709 Operating System.
This is a known issue to Microsoft and Hewlett Packard Enterprise. A fix for this issue has been documented by Microsoft in a Knowledge Base article, KB 4055537 and can be found as "Microsoft 4055537", posted on the Microsoft website on January 9, 2018: https://support.microsoft.com/en-us/help/4055537/config-initialization-failed-error-when-installing-windows-server NOTE: KB 4055537, contains instructions for slipstreaming to update to create a new .iso image that will install on affected servers. KB 4056892, the patch is in the Windows Server 2016 January cumulative update. If immediate support is required, request assistance directly from Microsoft support and reference to Knowledge Base article KB 4055537. To contact Microsoft support, refer to: https://support.microsoft.com/en-us/assistedsupportproducts - Type 1709 in the dialog box and select either Standard or Datacenter. - Complete the remaining questions to create a support case in order to receive the update. Important: This is only an issue with Windows Server 1709 (Semi-annual Channel Release). Windows Server 2016 builds are not affected by this issue. This document will be updated when additional information becomes available. NOTE: One or more of the links above will take you outside the Hewlett Packard Enterprise web site. HPE does not control and is not responsible for information outside of the HPE web site. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .